kandidatu France

Digital mediator, France Services agent and reception agent for the reference centre

CCAS CHENÔVE · Local government

En français : Médiateur·trice numérique, agent·e France Services et agent·e d'accueil pour le centre de référence

This job in plain words

This job involves helping people with their online procedures and welcoming visitors to the CCAS in Chenôve. It combines digital mediation with in-person and phone reception.

Open to non-civil servants

Can you apply?

Civil servants and contract staff can apply. Direct hiring without a competitive exam is possible, because the entry grade in category C allows it.

Category
Category C (staff)
Diploma
Not stated
Contract
Open to civil servants (titulaires) and contract staff. For a contract worker, the contract cannot exceed 3 years, renewable up to 6 years in total, if no civil servant has applied. Category C.

The profile they want:

  • Knowledge of social action users and their needs.
  • Handling aggression and conflict, listening and discretion.
  • Very good writing and organisation skills.
  • Very good skills in office software (Word, Excel, PowerPoint, Outlook).
  • Sense of public service, diplomacy, rigour and autonomy.

What you would do

  • Help people with their online procedures.
  • Design and run workshops on digital tools.
  • Welcome, advise and direct visitors, in person and by phone.
  • Manage agendas and book appointments for staff.
  • Filter and redirect emails.
  • Collect the photocopy service payments for the CCAS.

How to apply

Apply on the employer's website, from the offer published on Choisir le Service Public.

Good to know:

  • Works independently but must report to the manager.
  • Confidentiality is required.
  • Takes part in seasonal on-call duty.
  • Grades open: adjoint administratif, rédacteur principal de 1ère classe.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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