kandidatu France

Request manager and application correspondent

Ville de Lyon · Local government

En français : Gestionnaire des demandes et correspondant applicatif

This job in plain words

This job is at the City of Lyon, in the Digital Systems and Digital Transformation Department (DSITN). The person manages requests in the EasyVista tool and advises users.

Open to non-civil servants

Can you apply?

Open only to contract agents. Only a contract agent can be hired for this job, because it replaces an employee.

Category
Category B (intermediate)
Diploma
High school diploma (bac) · Bac minimum, or Bac+2 in IT
Experience
At least 1 year of significant experience, unless you have a Bac+2 in IT
Contract
Contract agents only, fixed-term contract (CDD) of 11 months to replace an employee

The profile they want:

  • Bac minimum with at least 1 year of experience, or Bac+2 in IT.
  • Knowledge of information systems.
  • Ideally, experience with an ITSM tool such as EasyVista.
  • Good office software skills, with analysis and organisation skills.
  • Rigour, good people skills, initiative and teaching ability.

What you would do

  • Analyse requests in EasyVista and set up indicators.
  • Check data integrity and coordinate corrections.
  • Advise users on requests that suit their needs.
  • Temporarily replace or support IT correspondents in City departments.
  • Coordinate actions such as simple office moves or recurring events.

How to apply

Apply on the employer's website, through the offer page on Choisir le Service Public.

Good to know:

  • Working time: 38.5 hours per week, 25 days of paid leave and 22 RTT days.
  • Workplace: Lyon (69007).
  • Benefits: 75% of TCL, TER and Vélo'v subscriptions covered, and meal vouchers (titres-restaurant).

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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