kandidatu France

Customer relations manager

Réseau Canopé · State civil service

En français : Gestionnaire de la relation usagers

This job in plain words

You are the main contact for Réseau Canopé users in Chasseneuil-du-Poitou. You answer their requests and manage the CRM tool.

Open to non-civil servants

Can you apply?

Civil servants (transfer or secondment), public-law permanent staff and contract staff can apply.

Category
Category B (intermediate)
Diploma
High school diploma (bac) · Baccalauréat (level 4)
Experience
At least 3 years in a similar job in a public body
Contract
Civil servants (transfer or secondment), permanent public-law contracts or contract staff. For contract staff: one-year fixed-term contract, renewable

The profile they want:

  • Baccalauréat and at least 3 years of experience in a similar job
  • Very good writing skills and spelling
  • Knowledge of GDPR rules
  • Skills in CRM and office software
  • Good listening, advice and people skills
  • Able to work in a team and adapt quickly

What you would do

  • Welcome users and handle their requests
  • Offer first-level answers and solutions to users
  • Pass requests on to the right departments
  • Set up and maintain the CRM tool
  • Train internal users on the CRM
  • Track dashboards and customer satisfaction indicators

How to apply

Apply on the employer's website, through the official offer on Choisir le Service Public.

Good to know:

  • Job based in Chasseneuil-du-Poitou (86), Futuroscope technopole site
  • Partial remote work possible: 2 days per week on site in Chasseneuil required
  • Availability on variable time slots
  • Long periods of screen work

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

Similar jobs