kandidatu France

Case manager

Conseil départemental du Pas-de-Calais · Local government

En français : Gestionnaire de dossiers

This job in plain words

You manage files on the RSA (active solidarity income) in the allocation and control unit, in Arras. The job covers appeals, decisions and debt waiver requests.

Open to non-civil servants Remote work possible

Can you apply?

Civil servants (titulaires) and contract workers can apply. The grades concerned are Rédacteur, Rédacteur principal de 2e classe and Rédacteur principal de 1re classe.

Category
Category B (intermediate)
Diploma
Two-year degree (bac+2) · Bac + 2 or work experience in the legal or administrative field
Contract
Civil servants (titulaires) and contract workers. For a contract worker: contract of up to 3 years, renewable up to a maximum of 6 years.

The profile they want:

  • Bac + 2 or experience in the legal or administrative field.
  • Knowledge of inclusion policies and RSA allowance management.
  • Good writing skills and ability to analyse and summarise.
  • Skills in Word, Excel, PowerPoint, Outlook and GENESIS/NEOGESTION tools.
  • Rigour, organisation, autonomy and discretion.

What you would do

  • Manage and follow up the unit's files, with a first level of response.
  • Process administrative appeals and RSA decisions.
  • Process and follow up debt waiver requests.
  • Write letters to service users.
  • Complete monitoring dashboards and statistics.
  • Act as secretary at departmental multidisciplinary team meetings.

How to apply

Apply on the employer's site linked from the official offer. Application letters are also sent by email to the Department's human resources directorate.

Documents to send:

  • Application letter

Good to know:

  • Remote work possible.
  • Category B post, no management duties.
  • Post vacant from 6 November 2026.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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