kandidatu France

Quality and user relations director

Ville de Laval · Local government

En français : Directeur qualité de la relation usagers

This job in plain words

This job is to lead the user relations quality department of the City of Laval, which has three services: reception, civil registry and administrative procedures, cash offices and logistics. The goal is to improve reception and the experience of residents, in person, by phone and online.

Open to non-civil servants

Can you apply?

Civil servants in the attaché, attaché principal or attaché hors classe grades. Contract workers can also be hired.

Category
Category A (executive)
Diploma
Bac+3 minimum (bachelor's level)
Contract
Open to civil servants (titulaires) and contract workers. A contract worker can be hired for up to 3 years, renewable up to 6 years in total, if no civil servant applies.

The profile they want:

  • Attaché territorial civil service grade (category A).
  • Degree level bac+3 minimum.
  • In-depth knowledge of local authorities and the civil service.
  • Skills in managing teams and in evaluation methods.
  • Good writing skills and reporting skills.
  • Organised, rigorous, reactive and discreet.

What you would do

  • Anticipate major and sensitive projects for the local authority.
  • Carry out diagnoses and define service projects.
  • Set up new organisations and make sure they work well.
  • Support teams through change.
  • Lead key projects in project mode and across departments.
  • Improve the experience of residents as part of the quality approach.

How to apply

Submit your application on the City of Laval recruitment website only. The link is given on the official offer page.

Documents to send:

  • Updated CV
  • Cover letter

Good to know:

  • Interview by panel planned on 17 November 2026, in the afternoon.
  • Remote work possible up to 2 days per week.
  • Working time of 39 hours over 5 days, with 22 RTT days.
  • Position vacant from 1 December 2026.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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