kandidatu France

Production and steering coordinator for customer relations centres

Île-de-France Mobilités · Local government

En français : Coordonnateur production et pilotage des centres relation clients

This job in plain words

This job is based in Paris and involves steering production and the customer relations centres of Île-de-France Mobilités. The post holder manages the relationship with passengers and handles sensitive requests.

Open to non-civil servants Remote work possible

Can you apply?

Open to civil servants at the attaché or senior attaché grade, and to contract agents. A contract agent can be hired if no civil servant application has succeeded.

Category
Category A (executive)
Diploma
Master's degree (bac+5) · Master 2 degree (marketing, organisation, etc.) or business school diploma
Experience
Proven experience in the public sector in direct contact with users, or in a company managing customer relations. Knowledge of customer relations centres is a plus.
Contract
Civil servants (titulaires) and contract agents. For a contract agent: contract of up to three years, renewable up to a maximum of six years.

The profile they want:

  • Able to work as a team and support a team facing complaints.
  • Able to run meetings.
  • Able to rank tasks and priorities.
  • Strong summary skills and excellent writing.
  • Diplomacy and negotiation skills.

What you would do

  • Roll out the passenger relations strategy with all operators.
  • Monitor the quality and performance of operators.
  • Develop simple customer journeys for passengers across the region.
  • Handle sensitive requests.
  • Identify the main passenger pain points to improve the offer.

How to apply

Apply online on the employer's website, through the official offer on Choisir le Service Public. The full offer details are on the Emploi territorial website.

Good to know:

  • Remote work possible.
  • Category A (managerial) post.
  • No team management.
  • Post vacant from 01/01/2027.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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