kandidatu France

Citizen relations advisor

Mairie de Saint-Ouen-l'Aumône · Local government

En français : Conseiller relations usagers

This job in plain words

The citizen relations advisor is the first contact between residents and the city services of Saint-Ouen-l'Aumône. The job covers welcoming the public, helping with online procedures and handling some administrative files.

Open to non-civil servants

Can you apply?

Civil servants and contract staff can apply. A person who has not passed a civil service competition can be hired for this category C post.

Category
Category C (staff)
Diploma
High school diploma (bac) · Bac level
Experience
Similar experience would be a plus
Contract
Civil servants (titulaires) and contract staff. Contract of one year at most, renewable up to 2 years in total, while a civil servant is being recruited.

The profile they want:

  • Bac level.
  • Similar experience would be a plus.
  • Knowledge of how local authorities work.
  • Good computer skills.
  • Experience running a call centre.
  • Good communication skills.

What you would do

  • Welcome and direct the public in person, by phone and online.
  • Help residents with online administrative procedures.
  • Receive, screen and direct phone calls.
  • Process and update residents' administrative files.
  • Handle some payments and admin follow-up with the Finance department.
  • Track the office's visitor numbers with a statistics tool.

How to apply

Apply on the employer's website or send your CV and cover letter by email to the town hall.

Documents to send:

  • CV
  • Cover letter

Good to know:

  • Category C post.
  • Open grades: administrative assistant, senior administrative assistant (2nd and 1st class).
  • Remote work not stated.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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