kandidatu France

Citizen adviser and administrative records manager

Ville de Chambéry · Local government

En français : Conseiller·ère à l'usager et gestionnaire des actes administratifs

This job in plain words

The citizen adviser welcomes residents in Chambéry's neighbourhood town halls and helps them with their administrative steps. The job also covers processing documents such as ID cards, passports and electoral registrations.

Open to non-civil servants

Can you apply?

Civil servants (titulaires) and contract staff can apply. A person who has not passed a civil service exam can be hired directly, because the entry grade of category C allows it.

Category
Category C (staff)
Diploma
Not stated
Contract
Open to civil servants (titulaires) and contract staff. For a contract agent: contract of up to 3 years, renewable up to a maximum of 6 years.

The profile they want:

  • Good skills in welcoming, informing and guiding residents.
  • Knowledge of administrative procedures and the rules for the documents issued.
  • Able to process and check files carefully and accurately.
  • Able to handle conflicts with tact and calm.
  • Good skills with office software and job-specific software.
  • Driving licence (permis B) required.

What you would do

  • Welcome, inform and guide residents in person and by phone.
  • Process and issue administrative documents such as ID cards, passports and electoral registrations.
  • Support residents with their procedures and follow up their files.
  • Apply regulatory procedures and make sure issued documents comply.
  • Manage busy periods and tense situations with residents.

How to apply

Apply on the employer's website, using the link from the offer published on Choisir le Service Public.

Good to know:

  • Working time: 37 hours per week.
  • Hours may be adjusted according to service needs.
  • Possible bonuses: end-of-year bonus and annual bonus (CIA).
  • Post vacant from 1 December 2026.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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