kandidatu France

Head of the call and support centre

Préfecture de Seine-et-Marne · State civil service

En français : Chef(fe) du centre d'appels et de soutien

This job in plain words

You lead the phone switchboard team of the Seine-et-Marne prefecture in Melun. The team has 6 staff, and the job is category B with management duties, with no remote work possible.

Open to non-civil servants

Can you apply?

Civil servants and contract staff can apply. Contract hiring is based on article L332-2, point 2° of the General Code of the Civil Service.

Category
Category B (intermediate)
Diploma
Not stated
Experience
Experienced.
Contract
Civil servants and contract staff. Expected time in the post: 3 years.

The profile they want:

  • Be able to manage and work as a team.
  • Be able to analyse and summarise information.
  • Be able to communicate, welcome people and build good working relationships.
  • Have practical computer and office software skills.
  • Be able to adapt and speak clearly orally.

What you would do

  • Lead and manage the switchboard team of 6 staff.
  • Set the rota, on-call duties, leave and time off for the switchboard.
  • Check requests for payment of allowances and on-call duties.
  • Talk with office heads about organisation changes that affect callers.
  • Produce and send monthly analyses of incoming and outgoing phone traffic.
  • Keep the service running by covering for the switchboard operator if needed.

How to apply

Apply on the employer's website, from the offer on Choisir le Service Public. Fill in the single mobility and recruitment application form.

Documents to send:

  • Single mobility and recruitment application form

Good to know:

  • Remote work is not possible.
  • The job requires continuity of service, with backup and cover for the switchboard if needed.
  • The job is affected by the Quali-ATE process.
  • The job is vacant from 01/10/2026.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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