kandidatu France

Customer relations and back-office project manager

Métropole d'Aix-Marseille-Provence · Local government

En français : Cheffe/Chef de projet relation client et back-office

This job in plain words

The job is to run and develop the customer relations platform of Métropole Mobilité in Aix-en-Provence, including the back office, complaints and after-sales service. The person also leads the team that handles user files, such as people with reduced mobility or scholarship holders, and remote work is possible.

Open to non-civil servants Remote work possible

Can you apply?

Civil servants (titulaires) at attaché, attaché principal or attaché hors classe grades, and contract staff. A contract worker can be hired if no civil servant application succeeds.

Category
Category A (executive)
Diploma
Bachelor's degree (bac+3) · Bac+3 or attaché territorial grade
Experience
Experienced
Contract
Civil servants (titulaires) and contract staff. Contract of up to 3 years, renewable up to a maximum of 6 years.

The profile they want:

  • Bac+3 diploma or attaché territorial grade.
  • Good knowledge of local authorities and how they work.
  • Experience in team management.
  • Good knowledge of mobility and customer databases.
  • Tact, confidentiality and quick reactions in emergencies.
  • Ability to work in a team with rigour.

What you would do

  • Define processes and organise coordination with partners.
  • Manage the activity and lead the back-office team.
  • Manage data and reporting, and check contracts and agreements.
  • Set up processes, make sure they are followed, and approve schedules.
  • Develop staff skills and bring expertise to cross-team projects.

How to apply

Apply on the employer's website via the official offer. Simply sending a CV or cover letter by email does not count as an application.

Good to know:

  • Remote work possible depending on duties.
  • Position vacant from 01/05/2027.
  • Contacting by email does not count as an application.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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