kandidatu France

Hotline team leader

Centre Hospitalier Régional Universitaire de Besançon · Public hospitals

En français : Chef d'équipe hotline

This job in plain words

The hotline team leader manages first-level IT support at the CHU in Besançon. This person is responsible for service quality and end-user satisfaction.

Open to non-civil servants

Can you apply?

Civil servants (titulaires) and contract staff (contractuels) can apply. No other condition is stated.

Category
Category B (intermediate)
Diploma
Not stated
Contract
Civil servants (titulaires) and contract staff (contractuels). Contract type and length not stated.

What you would do

  • Handle calls and level 1 IT support requests
  • Manage the Centralised Assistance team of the DSN
  • Create and track service quality indicators
  • Lead cross-functional missions for continuous service improvement
  • Coordinate work with level 2 support teams

How to apply

Apply on the employer's website, using the link on the official offer page on Choisir le Service Public.

Good to know:

  • Category B (intermediate profession).
  • Remote work not stated in the offer.
  • Reference job: IT user support technician.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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