kandidatu France

Quality officer, customer relations centre

Centre National d'Enseignement à Distance (CNED) · State civil service

En français : Chargé(e) qualité du centre relation clients

This job in plain words

The quality officer helps roll out the quality approach of the customer relations centre. The job is in Chasseneuil-du-Poitou, with remote work possible.

Open to non-civil servants Remote work possible

Can you apply?

Civil servants (titulaires) and contract agents can apply. Contract hiring is based on article L.332-2-2° of the General Civil Service Code.

Category
Category B (intermediate)
Diploma
High school diploma (level 4)
Experience
Not stated
Contract
Open to civil servants (titulaires) and contract agents. Fixed-term contract of 3 years or permanent contract depending on profile.

The profile they want:

  • Know the CNED offers and training
  • Master office tools and contact management tools
  • Be able to build a report and follow activities
  • Have very good spoken and written communication skills
  • Show rigour, reactivity and discretion

What you would do

  • Collect and produce data for quality indicators
  • Consolidate monthly reports and quality evaluation reports
  • Update and share dashboards after validation
  • Prepare meetings and follow up on quality actions
  • Update procedures, notes and operating instructions

How to apply

Apply on the employer's website, through the official offer on Choisir le Service Public. Send your CV and cover letter within 30 days of publication.

Documents to send:

  • CV
  • Cover letter
  • For civil servants: copy of the latest salary step change decision (arrêté de changement d'échelon)
  • Optional extra documents: copy of the last 2 professional review interviews

Good to know:

  • Remote work possible
  • Job based in Chasseneuil-du-Poitou (86)
  • Position vacant from 01/04/2027

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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