kandidatu France

Reception and digital mediation officer

Mairie de Longjumeau · Local government

En français : Chargé(e) d'accueil et de médiation numérique

This job in plain words

You welcome, inform and guide users at the Maison de la Fraternité in Longjumeau, a one-stop social, administrative and legal service point. You also help users with their online administrative procedures (France Services).

Open to non-civil servants

Can you apply?

Open to civil servants and, failing that, to contract staff. Direct hiring without a competitive exam is possible, because the entry grade is category C.

Category
Category C (staff)
Diploma
High school diploma (bac) · Vocational baccalaureate in reception, ST2S or business administration, or training in reception techniques
Contract
Civil servants (titulaires, by statutory route) or, failing that, contract staff. Contract of up to 3 years, renewable up to a maximum of 6 years.

The profile they want:

  • Vocational baccalaureate in reception, ST2S or business administration, or reception experience
  • Comfortable with digital tools (smartphone, PC, web)
  • Energetic, good people skills, empathy and kindness
  • Good written skills
  • Professional discretion and good stress management

What you would do

  • Welcome users in person, by phone and by email
  • Inform and direct users to services and partners
  • Help users access their online personal accounts
  • Hand out and receive administrative forms
  • Manage the schedules of partner advice sessions
  • Manage the flow of users at the reception desk

How to apply

Send your application through the citizen portal of the city of Longjumeau, preferably. The link is given on the official offer page.

Documents to send:

  • Cover letter
  • CV

Good to know:

  • 36 hours 15 per week, 25 days of leave and 6 RTT days
  • No remote work possible; specific France Services training provided
  • Statutory pay, bonus scheme, annual bonus and meal vouchers, some subject to conditions
  • The start date (8 January 2025) is before the deadline; check the official offer

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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