kandidatu France

Reception, information and referral officer (travelling)

Conseils départementaux · Tours · Local government

En français : Chargé(e) d'accueil, d'information et d'orientation (itinérant)

This job in plain words

You welcome and guide people using the Conseil départemental in Tours and across the whole département. You support the ASIA service teams when they face staff shortages or heavy workloads.

Open to non-civil servants

Can you apply?

Civil servants and contract agents can apply. A person without a civil service exam can be hired, because one of the grades open is an entry grade in category C.

Category
Category C (staff)
Diploma
Two-year degree (bac+2) · BTS SP3S or a certification focused on user relations
Experience
Experience welcoming the public in social or medical-social work is wanted
Contract
Civil servants (titulaires) and contract agents. Contract of one year at most, renewable up to 2 years in total.

The profile they want:

  • BTS SP3S level training or a certification focused on users.
  • Experience welcoming the public in social or medical-social work is wanted.
  • Good knowledge of social action bodies and their laws.
  • Ability to spot emergency situations.
  • Good listening, self-control and respect for professional secrecy.
  • Driving licence category B required.

What you would do

  • Welcome the public by phone and in person.
  • Assess and classify requests from people.
  • Inform and refer people to the right professionals.
  • Organise appointments and connect people with partners.
  • Enter and follow up information in business software.
  • Manage mail, filing and archiving of case files.

How to apply

Apply on the employer's website, or send your file by post or by email to the human resources department.

Documents to send:

  • Cover letter
  • CV
  • Copy of your latest administrative position order

Good to know:

  • Travelling job across the whole département.
  • Two similar posts are open.
  • Driving licence category B required.
  • No management role.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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