kandidatu France

Reception and user service officer

Direction zonale de Police Nationale – NORD · State civil service

En français : Chargée / Chargé d'accueil et de service à l'usager

This job in plain words

This job means welcoming, informing and guiding members of the public at the CPN in Beauvais, Oise. Contact is by phone, at the front desk, by letter and by email.

Open to non-civil servants

Can you apply?

Open to civil servants (titulaires) and contract staff.

Category
Category C (staff)
Diploma
Not stated
Experience
Beginners accepted.
Contract
Open to civil servants (titulaires) and contract staff. Expected time in the post: 3 years.

The profile they want:

  • Skilled at welcoming people and speaking clearly (mastery level).
  • Able to analyse and organise work (practical level).
  • Computer and office software skills (practical level).
  • Able to adapt and good at working with people.
  • Technical knowledge of communication (practical level).

What you would do

  • Welcome, inform and guide users through all contact channels.
  • Analyse each request and reply through the best suited channel.
  • Support users with their procedures and refer them to the right service.
  • Handle simple administrative files.
  • Pre-process complex requests before sending them on.
  • Update the user relationship tracking tool.

How to apply

Apply on the employer's site, using the link in the official offer on Choisir le Service Public. Fill in the mobility form asked for.

Documents to send:

  • Ministry of the Interior mobility form (link given in the offer).

Good to know:

  • Shifted hours depending on the unit.
  • Weekly cycle of 40h30; 25 days of annual leave and 29 RTT days.
  • Remote work not possible.
  • Entitles to 10 points of NBI (public reception).

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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