kandidatu France

Health appointment officer

Hôpital Pitié-Salpêtrière · Public hospitals

En français : Chargé de rendez-vous santé

This job in plain words

This job is about booking consultation appointments remotely, mostly by phone, in Paris. It needs good reception skills, active listening and rigor, and includes training new colleagues.

Open to non-civil servants

Can you apply?

Open to civil servants (titulaires) and contract staff (contractuels).

Diploma
Not stated
Contract
Open to civil servants (titulaires) and contract staff (contractuels). Contract type and length not stated.

The profile they want:

  • Good reception skills, tact and active listening.
  • Ability to handle aggressive or conflict situations.
  • Computer skills, including the TVER Orbis software.
  • Knowledge of how a hospital works.
  • Respect for professional secrecy and procedures.
  • Teamwork and ability to adapt.

What you would do

  • Answer calls from patients, families and health professionals.
  • Book consultation appointments by phone, email and the Lorah form.
  • Inform, advise and guide patients and their families.
  • Enter and update patient information in the computer file.
  • Manage cancellations and solve complex appointment problems.
  • Train and mentor new staff in appointment booking.

How to apply

Apply on the employer's website, linked from the offer on Choisir le Service Public.

Good to know:

  • Occasional replacement of an absent colleague if needed.
  • Attendance at call centre team meetings.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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