kandidatu France

Project officer for user relations management

Région Auvergne-Rhône-Alpes · Local government

En français : Chargé de mission gestion de la relation usager

This job in plain words

This project officer job focuses on the relationship with users of regional transport. It is based in Lyon, Clermont-Ferrand or a regional transport office, with remote work up to 2 days a week.

Open to non-civil servants Remote work possible

Can you apply?

Civil servants in the grades Attaché, Attaché principal, Ingénieur, Ingénieur principal or Ingénieur en chef, and contract staff. A contract worker can be hired if no civil servant has applied.

Category
Category A+ (senior management)
Diploma
Not stated
Experience
Experienced candidate.
Contract
Civil servants (permanent, by transfer or secondment) and contract staff. For a contract worker: contract up to 3 years, renewable up to a maximum of 6 years.

The profile they want:

  • Work in project mode and across teams.
  • Have technical skills in transport and regional planning.
  • Know how a local authority works.
  • Write concise documents.
  • Speak confidently in public.
  • Be proactive, with good contact and negotiation skills.

What you would do

  • Lead cross-team projects for the 11 regional transport offices.
  • Take part in setting up the single contact number « Allo, la Région vous transporte ».
  • Follow the move of ALLO TER contact centre activities by the end of 2028.
  • Take part in the project to set up a user relationship management tool.

How to apply

Apply online only, on the Région Auvergne-Rhône-Alpes website, using the link in the offer.

Documents to send:

  • Cover letter
  • CV

Good to know:

  • Remote work possible up to 2 days a week.
  • Based in Lyon, Clermont-Ferrand or a regional transport office.
  • Meal vouchers worth 9 € with 60% paid by the employer.
  • Contribution to public transport costs.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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