kandidatu France

Government liaison and switchboard agent, 24/7 night team

Préfecture de la Seine-Maritime · State civil service

En français : Agent·e de liaison gouvernementale standard H24, équipe nuit

This job in plain words

This job is based in Rouen, at the Préfecture de la Seine-Maritime. The agent answers calls at night, from 8pm to 8am, for the prefecture and several nearby sub-prefectures and prefectures.

Open to non-civil servants

Can you apply?

Civil servants and contract agents can apply. Civil servants must attach a transfer request form signed by their home administration.

Category
Category C (staff)
Diploma
Not stated
Contract
Open to civil servants (by transfer) and contract agents.

The profile they want:

  • Strong sense of customer service and easy with people.
  • Mastery of reception techniques and spoken communication.
  • Rigorous, quick to react and organised to handle calls.
  • Calm and discreet in sensitive situations.
  • Mastery of the internet and digital tools.
  • Availability and punctuality are required.

What you would do

  • Ensure continuity of government liaisons and phone duty.
  • Answer calls and visitors and explain administrative procedures.
  • Direct callers to the right departments and follow up their calls.
  • Handle internal requests from staff, such as information and technical requests.
  • Update reference documents and the directory.
  • Take part in government liaisons during crisis management.

How to apply

Apply on the employer's site, using the «Postuler sur le site employeur» tab on the official offer page. Applications sent by email will not be processed.

Documents to send:

  • CV
  • Cover letter
  • Transfer request form signed by the home administration (for civil servants)

Good to know:

  • Irregular shifts in teams, 1,540 hours per year, including night shifts from 8pm to 8am.
  • Bonuses for nights, weekends, public holidays and on-call duty.
  • Remote work is not possible for this job.
  • Job located in Rouen, Hôtel-Dieu, place de la Madeleine.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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