kandidatu France

Reception agent for the free phone line (numéro vert)

Mairie de Mâcon · Local government

En français : Agent d'accueil numéro vert

This job in plain words

You answer calls from residents of Mâcon on the city's free phone line. You inform, redirect and follow up on requests, complaints and reports.

Open to non-civil servants

Can you apply?

Civil servants (titulaires) and contract workers can apply. A contract worker can be hired if no civil servant application has succeeded. No competitive exam is needed for this entry-level category C grade.

Category
Category C (staff)
Diploma
Not stated
Contract
Civil servants (titulaires) and contract staff. For a contract worker: contract of up to 3 years, renewable up to a maximum of 6 years.

The profile they want:

  • Good command of office software
  • Rigour, organisation and responsiveness
  • Good people skills, listening and discretion
  • Knowledge of the local area is welcome

What you would do

  • Handle phone calls from residents through the free phone line
  • Identify the resident's request and direct it to the right service
  • Record requests, reports or complaints in the dedicated tools
  • Follow up first-level requests until they are closed
  • Pass on urgent information through the defined channels
  • Help improve the reception procedures over time

How to apply

Apply on the employer's website from the official offer on Choisir le Service Public. Address your application to the Mayor.

Documents to send:

  • Cover letter
  • Up-to-date CV
  • If you are a civil servant: your latest administrative status order (arrêté de situation administrative)
  • If you passed a competitive exam: your registration on the aptitude list
  • If applicable: your recognition as a disabled worker

Good to know:

  • Category C job, administrative assistant grades
  • Post vacant from 1 January 2027
  • Remote work, salary and experience not stated

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

Similar jobs

  • Administrative manager, property department

    Services départementaux d'incendie et de secours · Mâcon · Bourgogne-Franche-Comté
    Category B (intermediate)
    Open to non-civil servants Closes in 29 days

  • Administrative officer

    Communes · Bretenière · Bourgogne-Franche-Comté
    Category C (staff)
    Open to non-civil servants Closes in 58 days

  • Occupational doctor

    Conseil départemental de la Côte-d’Or · Bourgogne-Franche-Comté
    Category A (executive)
    Open to non-civil servants Closes in 17 days

  • Medical director of PMI health actions

    Conseil départemental de l'Yonne · Bourgogne-Franche-Comté
    Category A (executive) Ph.D.
    Open to non-civil servants Closes in 28 days

  • Psychologist

    Conseil départemental de l'Yonne · Bourgogne-Franche-Comté
    Category A (executive)
    Open to non-civil servants Closes in 28 days