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Manager, Business Services

City of Toronto · Ombudsman Toronto

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This job in plain words

This full-time permanent job is a senior manager role at Ombudsman Toronto, based at 375 University Ave in Toronto. The manager supports the Deputy Ombudsman and Senior Leadership Team by running finances, staff, contracts and daily operations.

Open to the public

Can you apply?

The posting is published on the public City of Toronto jobs site. It does not list citizenship or work permit rules, and it does not limit applicants to current staff.

Education
Not stated · Post-secondary education in a relevant discipline (e.g., Public Administration), or an approved mix of education and experience. Project Management Professional (PMP) certification is an asset.
Experience
Extensive senior-level experience leading programs or projects, and considerable people management and strategic advice experience.
Job type
Full-time, permanent. Monday to Friday, 35 hours per week.

What they ask for:

  • Post-secondary education in a relevant field, or an approved mix of education and experience.
  • Extensive experience leading programs, projects or initiatives at a senior level.
  • Considerable people management experience, including leading and developing staff.
  • Experience in public procurement and managing budgets.
  • Advanced MS Office skills, including Excel, OneNote and PowerPoint.
  • Understanding of administrative fairness and human rights in public service.

What you would do

  • Provide senior decision support to the Deputy Ombudsman and Senior Leadership Team.
  • Develop and administer the annual office budget, keeping spending within approved limits.
  • Oversee finances, human resources, contracts and day-to-day operations.
  • Lead transformation and project initiatives that improve service levels to the public.
  • Manage procurement, vendors and recruitment in line with City processes.
  • Prepare reports, briefing notes and confidential advice for senior executives.

How to apply

Apply through the official City of Toronto job posting. Your cover letter and resume must show how you meet the listed qualifications.

Good to know:

  • This is a non-union position.
  • Ombudsman Toronto operates independently of City Council and City administration.
  • Accommodation for the hiring process is available on request.
  • The posting period runs from October 16 to October 30, 2026.

We wrote this summary automatically from the official posting. Only the posting on the City of Toronto career site counts: read it before you apply.