kandidatu Canada

Business Analyst 311

City of Toronto · Customer Experience, Business Transformation & Sustainment

This job in plain words

The Business Analyst 311 helps plan and deliver complex projects across the Customer Experience Division at Metro Hall in Toronto, with hybrid work allowed under the City's Remote Work Policy. The role leads service improvement and digital transformation work from discovery through implementation and day-to-day operations.

Open to the public

Can you apply?

The posting is open to applicants who meet the requirements. Current City of Toronto employees may apply but cannot hold two different jobs and must say so on the online form. No work permit or citizenship rule is stated.

Education
Not stated · Post-secondary education in public administration, business administration, business analysis or a related field, or an equivalent mix of education and experience
Experience
Extensive experience in business process reviews; considerable experience leading multiple projects and digital transformation initiatives
Job type
Full-time, temporary, 12 months, 35 hours per week, Monday to Friday; 2 positions

What they ask for:

  • Post-secondary education, or an equivalent mix of education and experience
  • Extensive experience with business process reviews and service improvement
  • Considerable experience leading multiple projects and cross-functional teams
  • Considerable experience leading digital transformation initiatives
  • Knowledge of Agile project management methods
  • Strong facilitation, stakeholder engagement and communication skills

What you would do

  • Lead identification and ranking of service improvement opportunities across CXD
  • Lead discovery, business analysis and business case development for initiatives
  • Lead cross-divisional teams, partners and vendors through implementation
  • Develop policies, procedures and training with key stakeholders
  • Prepare briefings, presentations and formal project documents
  • Manage vendors, contractors and an assigned budget

How to apply

Apply online through the official City of Toronto job posting. Current City employees must select that status on the online form and give their employee number.

Good to know:

  • Hybrid work at Metro Hall under the City's Remote Work Policy
  • Two full-time temporary positions are open
  • Non-union position
  • Accommodation for the hiring process is available on request

We wrote this summary automatically from the official posting. Only the posting on the City of Toronto career site counts: read it before you apply.

Similar jobs

  • Service Design Consultant

    City of Toronto · Customer Experience, Service Design & Delivery · Toronto
    $89,337 to $132,880 per year
    Open to the public Closes in 14 days

  • Senior Systems Integrator P&R (UKG Pro Solution Architect)

    City of Toronto · Parks, Forestry & Recreation, PFR Bus & Technology Transformation · Toronto
    Salary range 105,241.00 to 160,649.00 (period not stated)
    Open to the public Closes in 15 days

  • Administrative Assistant 1

    City of Toronto · Engineering & Construction Services, ECS Office of the Executive Director · Toronto
    $74,781.00 to $109,815.00 (pay period not stated)
    Open to the public Closes in 11 days

  • Consultant, Training & Development

    City of Toronto · Customer Experience Division (CXD), CX Channel Operations, Information Management Team · Toronto
    $89,337 to $132,880 per year College diploma
    Open to the public Closes in 11 days

  • Consultant, Human Rights

    City of Toronto · People & Equity, Human Rights Office · Toronto
    $89,3377 to $132,880 (posted minimum appears mistyped)
    Open to the public Closes in 12 days