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Security Assistant – Dispatcher

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This full-time job is a Security Assistant Dispatcher at the Clement J. Zablocki VA Medical Center in Milwaukee, WI, part of the Veterans Health Administration. The dispatcher sends police officers to emergencies, answers calls, and watches security equipment and cameras. It is filled through direct hire, has 1 vacancy, and may involve rotating shifts and some travel.

1 vacancy

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Displaced federal employeesFederal employees who lost or are losing their job through a reduction in force (CTAP, ICTAP, RPL).
  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

Other groups listed above may get extra consideration, for example veterans' preference.

This job is open to the public, but you must be a U.S. citizen, U.S. national, or someone who owes allegiance to the U.S. Displaced federal employees under CTAP or ICTAP get selection priority.

What you would do

  • Monitor and respond to alarms for fire, intrusion, and medical emergencies.
  • Dispatch police officers and track their location and status.
  • Answer routine and emergency calls and coordinate with other law enforcement agencies.
  • Query NCIC and other databases for criminal histories, warrants, and vehicle records.
  • Keep radio and alarm logs, prepare reports, and track keys and ID cards.
  • Perform system checks and monthly alarm checks, and request repairs when needed.

Do you qualify for GS-5?

With experience: One full year of specialized experience at the GS-4 level as a Security Assistant or similar work. The experience should include computer data entry, compiling reports, keeping information confidential, and courteous customer service.

With education: Four years of education above high school from an accredited business, secretarial, technical school, junior college, college, or university. You can also combine education with experience, but only education beyond the first 60 semester hours counts toward the experience part.

How to apply well

What to send:

  • Resume of no more than two pages showing job title, duties, start and end months and years, and hours per week
  • Transcript if you qualify using education, or combined education and experience
  • SF-50 and agency notice, plus latest performance rating, if claiming CTAP or ICTAP priority

How you will be rated: You will be rated on your application, your questionnaire answers, and a USA Hire online assessment that measures eight competencies, including attention to detail, customer service, and stress tolerance. You must meet the cut score, and overstating your experience or cheating on the assessment can get you removed.

Tips for this job:

  • Your resume must show the job title, duties, start and end months and years, and hours per week for each past job.
  • Keep your resume to two pages or less, or you will not be considered.
  • Attach a transcript if you use education to qualify, and make sure the school is accredited.

Good to know before you apply

Schedule: Full-time. Hours vary. Off-tours, rotating shifts, or regular overtime may be required.

Incentives and relocation: None. Relocation and recruitment incentives are not authorized for this job.

Conditions of employment:

  • Must be a U.S. citizen
  • Complete the USA Hire online assessment
  • Selective Service registration for males born after 12/31/1959
  • Background and security investigation
  • 1-year probationary period
  • Seasonal flu vaccination required for health care personnel
  • Onboarding ID must be REAL ID compliant if using a driver's license
  • May work off-tours, rotating shifts, or regular overtime
  • Mostly sitting work, with some walking, standing, and light lifting

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$42,601 – $55,382 per year
Pay scale and grade
GS-5 · General Schedule
Location
Milwaukee, Wisconsin
Appointment
Permanent
Work schedule
Full-time
Service
Competitive
Openings
1
Security clearance
Other
Travel
25% or less
Drug test
Not required
Supervisory
No
Occupation
Security Clerical and Assistance (0086)
Announcement
CAZP-13105828-27-TJ

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