Medical Support Assistant
Veterans Health Administration · Department of Veterans Affairs
This job in plain English
This is a Medical Support Assistant job at the White City VA Medical Center in White City, Oregon, run by the Veterans Health Administration. The assistant receives and indexes health and administrative information and works with computer programs, including VistA. Duties may be done in a clinic, a telephone call center, or an inpatient or outpatient clinic.
It may close early. This job will close once 20 applications are received, which may be before the stated closing date.
Can you apply?
Yes, if you are a U.S. citizen: this job is open to everyone.
- Federal employees (excepted service)Current federal employees in the excepted service; the announcement says which agencies count.
- Federal employees (competitive service)Current or former federal employees with competitive status (career or career-conditional).
- Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.
Other groups listed above may get extra consideration, for example veterans' preference.
The announcement is open to the public and to current federal employees. It says you must be a U.S. citizen, national, or person who owes allegiance to the U.S. to apply.
What you would do
- Answer phones, greet patients, and relay messages to the right staff.
- Schedule appointments and verify provider orders under VA scheduling guidelines.
- Coordinate transfers to other VA facilities or private hospitals.
- Report backlogs, missed deadlines, and trouble getting information from clinicians.
- Keep patient information confidential while working with physicians and case managers.
Do you qualify for GS-3 to GS-5?
With experience: Entry level (GS-3) needs no experience beyond the basic requirements. GS-4 needs one year of creditable experience at the next lower grade, and GS-5 needs one year of experience equivalent to GS-4. Creditable experience is medical support assistant work or similar administrative patient support work in a non-VA hospital or clinic.
With education: A high school diploma, GED, or state proficiency certificate meets the basic requirement. One year of education above high school can qualify for GS-4, and two years above high school can qualify for GS-5. Only education from schools accredited by a body recognized by the U.S. Department of Education counts.
How to apply well
What to send:
- Long-form resume or CV with exact dates (month/day/year) and hours worked per week for each job
- Transcript if you use education to qualify
- SF-50 if you are a current or former federal employee, showing time in grade
- DD-214 or statement of service if applicable
- VA disability letter if applicable
- SF-15 if applicable
- Professional certification or license if applicable
How you will be rated: You will be rated on how well you meet the qualifications. You must complete the questionnaire and the online USA Hire competency assessment. Errors or missing information can lower your rating or make you ineligible, and vague resume dates are not given credit in your favor.
Tips for this job:
- List exact dates (month/day/year) and hours per week for every job on your resume, since vague dates get no credit.
- Send a transcript with your application if you use education to qualify.
- Apply early, because this job can close after 20 applications.
Good to know before you apply
Schedule: Full-time, Monday to Friday, 8:00 a.m. to 4:30 p.m.
Incentives and relocation: Recruitment and relocation incentives are not authorized, and relocation assistance is not authorized.
Conditions of employment:
- U.S. citizenship
- Complete the application questionnaire and online assessment
- Selective Service registration for males born after 12/31/1959
- Proficient in written and spoken English
- Background and security investigation
- Online onboarding with acceptable identification; non-REAL ID driver's licenses not accepted
- Annual seasonal influenza vaccination or approved exemption
- 1 or 2-year trial period
- Complete all required application documents
We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.
Job details
- Salary
- $35,505 – $57,969 per year
- Pay scale and grade
- GS-3 to GS-5 · General Schedule
- Location
- White City, Oregon
- Appointment
- Permanent
- Work schedule
- Full-time
- Service
- Excepted
- Openings
- 1
- Security clearance
- Other
- Travel
- Not required
- Drug test
- Not required
- Supervisory
- No
- Occupation
- Medical Support Assistance (0679)
- Announcement
- CBSV-13106715-27-SN
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