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Medical Support Assistant (Advanced)

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This job is an Advanced Medical Support Assistant with the Veterans Health Administration at the Lexington VA Medical Center in Lexington, Kentucky. The person acts as an administrative liaison between specialty clinics, patient care teams, and other units, and may be asked to work at either the Cooper Drive or Leestown Road location. It is an open continuous announcement, so applications are considered as vacancies become available.

1 vacancy

It may close early. The first referral cutoff date is 11/11/2026, so applications received before then may be considered first.

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

Only U.S. citizens, nationals, or people who owe allegiance to the U.S. can apply. Veterans' preference does not apply to outside applicants in Fiscal Year 2027.

What you would do

  • Coordinate with patient care teams to review clinic use reports.
  • Schedule appointments and monitor waitlists, recall lists, and consults.
  • Update patient insurance information and promote My HealthyVet registration.
  • Train other medical support assistants and serve as a preceptor.
  • Communicate with patients, clinicians, managers, and other VA medical centers.
  • Report backlogs and missed deadlines to your supervisor.

Do you qualify for GS-6?

With experience: You need one year of experience at the GS-5 level. Examples include scheduling, canceling, or rescheduling patient appointments, entering no-show information, verifying patient demographics and insurance, and coordinating patient transfers. Your resume must show job title, duties, start and end months and years, and hours worked per week.

With education: A high school diploma, GED, or equivalent proficiency certificate is required. Education cannot replace experience at this grade.

How to apply well

What to send:

  • Long-form resume or CV showing job title, duties, dates, and hours per week
  • Transcript, only if you use education to qualify
  • DD-214 if you claim veterans' preference
  • SF-15 if you claim 10-point veterans' preference
  • SF-50 if you are a current or former federal employee
  • Disability letter (VA), if applicable

How you will be rated: You are rated on your resume, your questionnaire answers, and USA Hire online competency assessments covering customer service, teamwork, reasoning, and other skills. Missing or unclear experience details can lower your rating or make you ineligible. Reference checks may be done.

Tips for this job:

  • Your resume must list hours per week and month and year dates for each job, or your experience may not count.
  • Set aside at least 3 hours for the USA Hire assessments and complete them within the deadline.
  • If you want credit for veterans' preference, submit your DD-214 and any SF-15 with your application.

Good to know before you apply

Schedule: Full-time, Monday through Friday, either 7:30am to 4:00pm or 8:00am to 4:30pm. Tours are assigned after selection.

Incentives and relocation: Relocation and recruitment incentives are not authorized.

Conditions of employment:

  • U.S. citizenship required
  • Complete the online application questionnaire and online assessment
  • Selective Service registration for males born after 12/31/1959
  • Must be proficient in spoken and written English
  • Subject to background and security investigation
  • Online onboarding with acceptable identification (REAL ID required)
  • Participate in the seasonal influenza vaccination program
  • 1 or 2-year trial period

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$47,779 – $62,112 per year
Pay scale and grade
GS-6 · General Schedule
Location
Lexington, Kentucky
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
1
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBTG-13103563-27-LGC

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