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Medical Support Assistant

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This is a Medical Support Assistant job at the Richard L. Roudebush VA Medical Center in Indianapolis, Indiana, part of the Veterans Health Administration. The announcement is open continuous, so applications are accepted on an ongoing basis, and the work is full-time with no travel. The job supports doctors and nurses by answering calls, scheduling patient appointments, and keeping records.

Few vacancies in Indianapolis, IN

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

Open to U.S. citizens, nationals, and people who owe allegiance to the U.S. Non-citizens may be appointed only when it is not possible to recruit qualified citizens.

What you would do

  • Answer phone calls politely and give patients the information they need.
  • Schedule patient appointments, referrals, labs, and x-rays as providers order.
  • Follow up on pending consults and tell your supervisor about scheduling problems.
  • Help veterans fill out paper beneficiary travel request forms.
  • Use computer systems and health records while protecting patient privacy under HIPAA.

Do you qualify for GS-5?

With experience: You need one year of creditable experience at the next lower level, GS-4. Examples include interviewing patients for appointments, scheduling appointments, reviewing health records, and verifying insurance. Your experience must be clearly described on your resume.

With education: Two years of education above high school can be used instead of the one year of experience. All applicants must have a high school diploma, GED, or equivalent. Only education from accredited schools counts, and foreign degrees need a Certificate of Foreign Equivalency.

How to apply well

What to send:

  • Long-form resume or CV showing qualifying job dates in mm/yyyy format
  • Resume must list full-time or part-time status and hours per week for each qualifying job
  • Resume must list the grade level of any past government position
  • Transcript if you use education to qualify
  • DD-214 and SF-15 with proof if you claim veterans' preference
  • SF-50 if you are a current or former federal employee

How you will be rated: You are rated on how well you meet the qualifications listed. Your application and documents will be verified, and errors or missing information may lower your rating or make you ineligible. If required, you will take USA Hire online assessments after you apply.

Tips for this job:

  • Include exact start and end dates (mm/yyyy) and hours per week for every qualifying job on your resume.
  • If you use education to qualify, send your transcript with your application.
  • If you claim veterans' preference, upload your DD-214 and, for 10-point preference, an SF-15 with proof.

Good to know before you apply

Schedule: Full-time, Monday to Friday. Shifts are 7:00am-3:30pm, 7:30am-4:00pm, or 8:00am-4:30pm. Compressed and flexible schedules are not available.

Incentives and relocation: Recruitment and relocation incentives are not authorized for this job.

Conditions of employment:

  • Must be a U.S. citizen or meet the non-citizen exception
  • Men born after 12/31/1959 must be registered with Selective Service
  • Must be proficient in written and spoken English
  • Background and security investigation required
  • Online onboarding with acceptable ID; non-REAL ID driver's licenses are not accepted
  • Participation in the seasonal flu vaccination program is required
  • 1 or 2-year trial period
  • Work is mostly sitting, with some walking, standing, and lifting of light objects

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$41,115 – $53,450 per year
Pay scale and grade
GS-5 · General Schedule
Location
Indianapolis, Indiana
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
few
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBSR-13104410-27-LT

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