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Advanced Medical Support Assistant

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

The Advanced Medical Support Assistant is a liaison between patients, nursing staff, medical staff, outside agencies, and other VA medical centers. The job is in Spokane, Washington, with the Veterans Health Administration at the Mann-Grandstaff VA Medical Center. The announcement says it will close once 50 applications are received, and the list may be used for up to 90 days to fill more vacancies.

Telework eligibleFew

It may close early. This job will close when 50 applications are received, which may happen before the closing date.

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

The job is open to the public. The conditions of employment say you must be a U.S. citizen to apply, and current permanent VA employees should apply to announcement CBSV-13099852-27-JI instead.

What you would do

  • Train new staff and act as a subject matter expert on MSA duties.
  • Fill in as Acting Lead when the Lead is absent.
  • Take over escalated calls from other MSAs.
  • Process and keep records of inpatient medical records.
  • Enter data manually and electronically.
  • Greet and assist incoming and outgoing customers.

Do you qualify for GS-6?

With experience: You need one year of experience equivalent to GS-5 in work such as scheduling appointments, answering phones, greeting patients, or advising clinical staff on admin processes. Your resume must show job title, duties, start and end month and year, and hours worked per week.

With education: A high school diploma, GED certificate, or a proficiency certificate from a state or territorial board or department of education meets the basic education requirement. Foreign education needs a Certificate of Foreign Equivalency.

How to apply well

What to send:

  • Long-form resume or CV showing job title, duties, start and end dates, and hours per week
  • Transcript if you use education to qualify
  • DD-214 if you claim veterans' preference
  • SF-15 if you claim 10-point veterans' preference, with proof
  • SF-50 if you are a current or former federal employee
  • Separation notice (RIF) if applicable

How you will be rated: You are rated on how well you meet the qualifications, your questionnaire answers, and your USA Hire online assessment results. The assessments measure Customer Service, Flexibility, Integrity/Honesty, Interpersonal Skills, Reading Comprehension, Reasoning, Self-Management, and Teamwork. Missing information or errors can lower your rating or make you ineligible.

Tips for this job:

  • Your resume must list job title, duties, start and end month and year, and hours per week for each job.
  • Vague job titles alone will not count; describe the work you did in clear detail.
  • The 2-page resume limit does not apply to this position.

Good to know before you apply

Schedule: Full-time. Work hours are 0800 to 1630. Compressed or flexible schedules are not available. This is not a virtual position.

Incentives and relocation: Relocation and recruitment incentives are not available, and relocation expenses are not reimbursed.

Conditions of employment:

  • U.S. citizenship required
  • Complete the online assessment
  • Selective Service registration for males born after 12/31/1959
  • Proficient in written and spoken English
  • Background and security investigation
  • Online onboarding with REAL ID-compliant identification
  • Pass a pre-employment physical evaluation
  • Participate in the seasonal influenza vaccination program
  • 1 or 2-year trial period

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$56,794 – $73,832 per year
Pay scale and grade
GS-6 · General Schedule
Location
Spokane, Washington
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
Few
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBSV-13099851-27-JI

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