Voluntary Services Officer

What you would do

• Plan and run volunteer, community engagement, and donation programs at a large health system.
• Supervise staff by setting priorities, reviewing performance, and identifying training needs.
• Manage volunteer recruitment, screening, training, placement, and recognition.
• Build and monitor operating budgets and oversee donated funds, gifts, and in-kind contributions.
• Build partnerships with Veterans groups, nonprofits, and community organizations.

Do you qualify for GS-13?

With experience: You need 1 year of specialized experience at least equal to the GS-12 level in federal service. Examples include managing volunteer or community engagement programs in healthcare, supervising staff, and managing budgets or donated funds.

With education: Education cannot replace experience at this grade.

How to apply well

What to send:

• Resume of no more than two pages showing job title, duties, month and year dates, and hours per week
• Cover letter, if applicable
• DD-214 or Statement of Service if claiming veterans' preference
• SF-15 with proof if claiming 10-point veterans' preference
• SF-50 if you are a current or former federal employee
• Transcript if using education to qualify

How you will be rated: You are rated on your resume, your questionnaire answers, and your USA Hire assessment results. The competencies rated are accountability, customer service, decisiveness, flexibility, interpersonal skills, problem solving, and resilience. Overstating your experience or cheating on the assessment can get you removed from consideration.

Tips for this job:

• Your resume must list job title, duties, start and end month and year, and hours per week for each job, or that experience may not count.
• Keep your resume to two pages. Longer resumes make you ineligible.
• Set aside at least 1 hour to complete the USA Hire assessments once you receive the link.

Good to know before you apply

Schedule: Full-time, Monday to Friday, 8:00 am to 4:30 pm. You must attend lengthy meetings during and sometimes after regular work hours. Occasional travel is required.

Incentives and relocation: Recruitment and relocation incentives are not authorized. The Critical Skills Incentive is not approved.

Conditions of employment:

• U.S. citizenship required
• Online assessment (USA Hire) required
• Selective Service registration for males born after 12/31/1959
• Background and security investigation
• Online onboarding with REAL ID compliant identification
• Seasonal influenza vaccination required, or an approved exemption
• 1-year probationary period
• Must live within or be willing to relocate within commuting distance
• Considerable walking, bending, and lifting, sometimes over 25 pounds
• Driving or riding in a vehicle on a regular basis
• Occasional travel, including to other VA facilities and conferences

Job details

Salary

$121,785 – $158,322 per year

Pay scale and grade

GS-13 · General Schedule

Location

Baltimore, Maryland

Appointment

Permanent

Work schedule

Full-time

Service

Competitive

Openings

1

Security clearance

Not Required

Travel

Occasional travel

Drug test

Not required

Supervisory

Yes

Occupation

Miscellaneous Administration And Program (0301)

Announcement

CARZ-13105240-27-DC