Guest Service Representative
U.S. Air Forces, Europe · Department of the Air Force
This job in plain English
This job is a Guest Service Representative at the Liberty Lodge on RAF Lakenheath in the United Kingdom, for U.S. Air Forces, Europe. It is a Non-appropriated Fund (NAF) job, which means it is paid from base recreation funds rather than regular tax money. The work is intermittent shift work that covers days, evenings, weekends and holidays.
Can you apply?
Yes, if you are a U.S. citizen: this job is open to everyone.
- Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.
The job is open to the public, but you must be a U.S. citizen who lives within a 60-mile radius of RAF Lakenheath, or will move there within 30 days. You must have a U.S. social security number, and you cannot be 'ordinarily resident' in the UK, meaning you cannot have lived there more than 366 days without a link to the U.S. military. British citizens may not apply.
What you would do
- Confirm room reservations and register and assign rooms to guests.
- Make and issue room keys and escort guests to rooms when needed.
- Post charges to guest accounts, accept payments and make change.
- Prepare cash receipts, daily cashier reports and daily activity reports.
- Sell sundry items, run night audit procedures and manage the lost and found.
Do you qualify for NF-1?
With experience: You need experience in general clerical or cashier work that shows you can handle multiple tasks and give quality customer service. The experience must also show you can solve common arithmetic problems and make change. You must be able to read, speak and write English. The announcement does not state a grade level for this experience.
With education: Education cannot replace experience at this grade.
How to apply well
What to send:
- Resume that clearly describes your relevant experience (required)
- Proof of UK residency status
- Proof of any preference you claim, such as a DD-214 for veterans
- Cover letter and transcripts are accepted but not required by the announcement
How you will be rated: Your application is reviewed for how well you meet the qualifications. Your resume and supporting documents are compared with your questionnaire answers, and if you appear to have overstated your experience, you may lose consideration.
Tips for this job:
- Show clearly on your resume any cashier or clerical work, including making change and handling arithmetic.
- Upload proof of any preference you claim, such as a DD-214, along with your resume.
- Submit your complete application, including documents, by 11:59 PM EST on 01/29/2027, because incomplete packages are not considered.
Good to know before you apply
Schedule: Intermittent shift work covering days, evenings, weekends, holidays and special situations. Hours are 0 to 40 per week with no minimum guaranteed.
Incentives and relocation: Post Allowance is authorized for regular full-time employment. Relocation expenses are not reimbursed.
Conditions of employment:
- Background investigation with favorable results
- Must be at least 18 years old to sell alcoholic beverages
- Male applicants born after December 31, 1959 must complete Selective Service registration certification
- Probationary period may be required
- Salary must be paid by direct deposit
- Must provide a REAL ID or other documents accepted for base access
We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.
Job details
- Salary
- $15.00 per hour
- Pay scale and grade
- NF-1 · Nonappropriated fund
- Location
- Lakenheath, United Kingdom
- Appointment
- Permanent
- Work schedule
- Intermittent
- Service
- Competitive
- Openings
- Few
- Security clearance
- Not Required
- Travel
- Not required
- Drug test
- Not required
- Supervisory
- No
- Occupation
- Miscellaneous Clerk And Assistant (0303)
- Announcement
- 269OFSV607909
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