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Supervisory Medical Support Assistant

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This is a supervisory job in the Community Care Program under the Chief of Staff office at the VA Finger Lakes Healthcare System. The job is in Bath and Canandaigua, NY, and it has 1 vacancy. The role supervises MSA team leaders and administrative staff who help Veterans get care from community providers, and the announcement says it may be used to fill additional vacancies.

Telework eligible1 vacancy

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

Only U.S. citizens, nationals, or people who owe allegiance to the U.S. can apply. The job is open to the public, and the agency also says it is open to internal and other federal employees.

What you would do

  • Supervise MSA team leaders and administrative staff.
  • Monitor staff activities and give feedback on their work.
  • Complete performance appraisals and take disciplinary action when needed.
  • Assign work based on priorities and staff abilities.
  • Analyze and report on how well the Community Care program meets its goals.
  • Coordinate outreach to community providers and Veterans groups.

Do you qualify for GS-8?

With experience: You need one year of experience equivalent to the GS-7 level. That experience must involve leading or supervising MSAs or similar administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.

With education: A high school diploma, a GED equivalency certificate, or a proficiency certificate from a state or territorial board of education.

How to apply well

What to send:

  • Long-form resume or CV (required)
  • Transcript if you use education to qualify
  • SF-50 if you are a current or former federal employee
  • Cover letter, DD-214, or other listed documents only if they apply to you

How you will be rated: You will be rated on how well you meet the qualifications, based on your application, resume, and supporting documents. The VA will verify what you submit and may do pre-employment reference checks. Errors or missing information may lower your rating or make you ineligible.

Tips for this job:

  • Use a long-form resume or CV that shows dates and hours for each supervisory role.
  • Describe your supervising of MSAs or patient support staff in clear, specific detail, because the VA will not assume experience.
  • Finish the online questionnaire and upload all documents before the deadline, since missing items can lower your rating.

Good to know before you apply

Schedule: Full-time, Monday to Friday, 7:30am to 4:00pm.

Incentives and relocation: Child care subsidy after 60 days for eligible full-time employees below an income limit. Up to 12 weeks of paid parental leave after 12 months. Possible annual leave credit for prior work or military service, which must be requested and approved before start and is not guaranteed. Relocation expenses are not reimbursed.

Conditions of employment:

  • U.S. citizenship required
  • Selective Service registration for males born after 12/31/1959
  • Must be proficient in written and spoken English
  • Background and security investigation
  • Pre-employment physical evaluation
  • Must take part in the seasonal influenza vaccination program
  • Online onboarding with acceptable ID that is REAL ID compliant
  • 1 or 2-year trial period

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$57,286 – $74,468 per year
Pay scale and grade
GS-8 · General Schedule
Locations
  • Bath, New York
  • Canandaigua, New York
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
1
Security clearance
Other
Travel
Not required
Drug test
Not required
Supervisory
Yes
Occupation
Medical Support Assistance (0679)
Announcement
CBTE-13103403-27-CM

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