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Medical Support Assistant

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This is a Medical Support Assistant job, also called Inpatient Ward Clerk, at the VA Maryland Health Care System in Baltimore and Loch Raven, Maryland. The job supports inpatient wards by handling phone calls, patient admissions, transfers, discharges, and scheduling. It has 4 vacancies and a varied schedule that can include irregular tours, holidays, and weekends.

4 vacancies

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

The job is open to the public, but you must be a U.S. citizen, national, or someone who owes allegiance to the U.S. Non-citizens may be hired only if qualified citizens cannot be recruited.

What you would do

  • Answer unit phone calls and relay messages to the right staff.
  • Coordinate with clinics to send inpatients to tests and appointments.
  • Assign rooms with nursing staff for new admissions and transfers.
  • Receive, transfer, and discharge patients, and direct visitors.
  • Enter and verify doctors' orders and patient information in computer systems.
  • Protect patient privacy under the Privacy Act and HIPAA rules.

Do you qualify for GS-5?

With experience: No experience is required to apply. To reach the GS-5 level, you need one year of experience at the GS-4 level, such as interviewing patients for appointments, scheduling appointments, or verifying insurance in a medical setting.

With education: You need a high school diploma, GED, or equivalent. To qualify through education instead of experience, you need two years of education above high school. Only degrees from accredited schools count.

How to apply well

What to send:

  • Long-form resume or curriculum vitae (CV)
  • Transcript, if you use college education to qualify
  • DD-214, if you claim veterans' preference
  • SF-15, if you claim 10-point veterans' preference
  • SF-50, if you are a current or former federal employee
  • Cover letter, if required for your situation

How you will be rated: You are rated on your application materials, your questionnaire answers, and your USA Hire online assessment. Missing or unclear information may lead to an ineligible rating or a lower score, so the agency asks you to be clear and specific.

Tips for this job:

  • Describe your medical office, scheduling, or patient support work in detail on your resume, with dates and duties, because the agency will not assume experience.
  • If you plan to use college education to qualify, send an official or unofficial transcript with your application.
  • Finish the USA Hire assessment on time; if you receive the link after the close, you have 48 hours to complete it.

Good to know before you apply

Schedule: Varied schedule with regular and irregular tours, holidays, and weekends. Details are discussed at the interview.

Conditions of employment:

  • U.S. citizenship required
  • Complete an online USA Hire assessment
  • Selective Service registration for males born after 12/31/1959
  • Must be proficient in written and spoken English
  • Background and security investigation
  • Online onboarding with acceptable identification (REAL ID compliant)
  • Seasonal influenza vaccination required, or an approved exemption
  • 1 or 2-year trial period

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$53,020 – $68,926 per year
Pay scale and grade
GS-5 · General Schedule
Locations
  • Baltimore County, Maryland
  • Baltimore, Maryland
Appointment
Multiple
Work schedule
Multiple Schedules
Service
Excepted
Openings
4
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBTF-13102289-27-PE

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