Medical Support Assistant

What you would do

• Answer unit phones, take messages, and pass them to the right staff.
• Coordinate sending inpatients to tests, procedures, and scheduled appointments.
• Assign rooms for new admissions and transfers, and build medical charts.
• Admit, transfer, and discharge patients, and direct visitors.
• Enter insurance details and transcribe doctors' orders for nursing staff.
• Protect patient information under privacy laws such as HIPAA.

Do you qualify for GS-5?

With experience: No experience is required to meet the basic rules. To reach the GS-5 level, you need one year of experience at the GS-4 level in patient support work, such as scheduling appointments, verifying insurance, or reviewing health records.

With education: A high school diploma, GED, or equivalent certificate meets the basic rule. Two years of college education can be used in place of the one year of GS-4 experience for GS-5.

How to apply well

What to send:

• Long-form resume or CV with contact details, job titles, employers, and duties
• Month and year start and end dates for each job
• Full-time or part-time status and average hours per week for each job
• Official or unofficial college transcript if you use education to qualify
• DD-214 showing dates and character of service if you claim veterans' preference

How you will be rated: You are rated on your application materials, your questionnaire answers, and your USA Hire assessments. The agency verifies what you submit and may check references, and missing or unclear information can lower your rating or make you ineligible.

Tips for this job:

• Include month and year dates and weekly hours for every job on your resume or CV.
• Plan to finish the USA Hire assessments in one sitting if possible; the agency suggests setting aside at least 3 hours.
• If you use college to qualify, upload your transcript with your application, since it is required.

Good to know before you apply

Schedule: Varied hours, to be discussed at the interview. Includes regular and irregular tours, holidays, and weekends. You may be asked to work on any ward under the Health Administration Service.

Incentives and relocation: Relocation expenses are not reimbursed. No other incentives are listed.

Conditions of employment:

• Must be a U.S. citizen
• Complete the online USA Hire assessment
• Selective Service registration for men born after 12/31/1959
• Must be proficient in written and spoken English
• Background and security investigation
• Online onboarding with acceptable ID; non-REAL ID licenses are not accepted
• Required to take the seasonal flu vaccine or have an approved exemption
• 1 or 2-year trial period

Job details

Salary

$51,161 – $66,510 per year

Pay scale and grade

GS-5 · General Schedule

Location

Perry Point, Maryland

Appointment

Multiple

Work schedule

Multiple Schedules

Service

Excepted

Openings

2

Security clearance

Not Required

Travel

Not required

Drug test

Not required

Supervisory

No

Occupation

Medical Support Assistance (0679)

Announcement

CBTF-13103367-27-PE