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Medical Support Assistant (Advanced)

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This is a full-time Medical Support Assistant (Advanced) job in the Radiology Department of the Veterans Health Care System of the Ozarks in Fayetteville, Arkansas. The job is with the Veterans Health Administration and is an on-site office and clinic role with no telework. The schedule varies by shift and includes Saturdays, and the announcement says only a few vacancies are open.

Few

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Federal employees (competitive service)Current or former federal employees with competitive status (career or career-conditional).
  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.
  • Federal employees (excepted service)Current federal employees in the excepted service; the announcement says which agencies count.
  • Agency employees onlyOnly current employees of the hiring agency.

Other groups listed above may get extra consideration, for example veterans' preference.

You must be a U.S. citizen to apply. The job is also open to current permanent VA employees and federal employees of other agencies.

What you would do

  • Communicate with patients, care teams, VA medical centers, and other agencies.
  • Manage follow-up care such as consults and tests.
  • Process patient secure messages through MyHealthyVet and coordinate with the care team.
  • Schedule, reschedule, cancel, and add appointments using VSE software.
  • Enter information into the electronic health record.
  • Verify insurance information and resolve patient system issues.

Do you qualify for GS-6?

With experience: One year of experience equivalent to the GS-05 grade level is needed to qualify for GS-06. Your resume must show the hours per week you worked for this experience.

With education: A high school diploma, GED equivalency certificate, or a proficiency certificate from a state or territorial board of education. College education is accepted only from accredited schools, and you must send a transcript if you use it.

How to apply well

What to send:

  • Long-form resume or CV showing job title, duties, start and end dates (month/year), and average hours per week
  • Most recent SF-50 if you are a current or former federal employee
  • Transcript if you use college education to qualify
  • Proof of high school completion, such as a diploma, transcript, GED, or proficiency certificate
  • Disability letter (VA) or other listed documents if they apply to you

How you will be rated: You will be rated on how well you meet the qualifications, and your resume must clearly show all six listed knowledge, skills, and abilities (KSAs). Your application and resume will be verified, and missing or unclear information may make you ineligible or lower your rating.

Tips for this job:

  • Your resume must show all six listed KSAs with specific duties, dates, and hours per week.
  • Send a transcript if you use college education, and an SF-50 if you are a current or former federal employee.
  • Submit your full application and documents by 11:59 PM ET on the closing date, 11/09/2026.

Good to know before you apply

Schedule: Full-time. Tuesday to Friday 9:30am to 6:00pm and Saturday 7:00am to 3:30pm, or Monday to Friday 7:00am to 3:30pm or 8:00am to 4:30pm. The schedule will be discussed at the interview and may change based on the needs of the service.

Incentives and relocation: No recruitment, relocation, or sign-on bonus is authorized. Benefits include paid time off, paid parental leave after 12 months, a child care subsidy after 60 days, and a federal pension and 401K with up to 5% in contributions by VA.

Conditions of employment:

  • U.S. citizenship
  • Selective Service registration for males born after 12/31/1959
  • Proficient in written and spoken English
  • Background and security investigation
  • Online onboarding with acceptable ID; non-REAL ID driver's licenses are not accepted
  • Pre-employment physical evaluation
  • Seasonal influenza vaccination or approved exemption required
  • 1 or 2-year trial period
  • Annual TB screening or testing may be required
  • Must complete all application requirements in the Required Documents section

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$49,265 – $64,044 per year
Pay scale and grade
GS-6 · General Schedule
Location
Fayetteville, Arkansas
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
Few
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBST-13103750-27-SB

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