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Emergency Response Dispacther

Commander, Navy Installations Command · Department of the Navy

This job in plain English

This is a public notice for a possible opening, not a live application. It is for an Emergency Response Dispatcher at Naval Base Norfolk, VA, with Commander, Navy Installations Command. The job is a full-time, permanent 911 dispatch role with high stress, and applications go by email to directhire911@us.navy.mil.

1 vacancy; the additional information also says several vacancies may be filled

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

Only U.S. citizens, nationals, or people who owe allegiance to the U.S. can apply. The job is open to the public.

What you would do

  • Confirm the location and type of emergency to send needed people and vehicles.
  • Evaluate emergency and administrative calls to decide the type of response needed.
  • Operate multi-line 911 and phone systems to send and receive calls.
  • Enter emergency and non-emergency response data into the Computer Aided Dispatch system.
  • Prioritize emergency calls by severity and available personnel.
  • Instruct callers on what to do and not do before responders arrive.

Do you qualify for GS-4 to GS-7?

With experience: Your experience must match the grade level one step below the job you want, and your resume must show it. For GS-04, you need one year of general experience at the GS-03 level plus specialized experience such as operating radios, receiving calls, and keeping logs. For GS-05 to GS-07, you need one year of specialized emergency dispatch experience at the grade below, including computer dispatch systems and taking information from callers.

With education: At GS-04 and GS-05, education can count in place of some experience. GS-04 requires two years of education above high school, and GS-05 requires four years, each combined with experience to meet the full requirement.

Licenses and certifications you need:

  • Current Telecommunicator 1 certification
  • Current CPR certification
  • Current APCO or IAED EMD certification
  • Current DoD HAZMAT Awareness certification
  • Current communications training officer (CTO) certification
  • Current CIC/NCIC/OPENFOX operator certification
  • Current valid United States driver's license

How to apply well

What to send:

  • Resume of no more than 2 pages showing job title, duties, and accomplishments
  • Employer name, start and end dates (month/year), and hours per week for each job
  • Pay plan, series, and grade for any federal experience
  • Transcripts or a list of courses and degrees if you qualify using education (unofficial is OK at first)
  • Copy of any license, certificate, or membership you claim
  • DD-214 or VA letter if you claim veterans' preference
  • Statement of service on command letterhead if you are active duty
  • Do not include personal identifiable information such as SSN or date of birth

How you will be rated: Your resume and supporting documents are rated against the job requirements. Qualified applicants are referred to the hiring manager, who may interview them. If you overstate your experience or send an incomplete package, you may be found ineligible.

Tips for this job:

  • Email your resume to directhire911@us.navy.mil and put DE-13087235-27-CNB in the subject line.
  • Keep your resume to 2 pages and list dates, hours per week, and grade for each job.
  • Attach transcripts if you use education, and attach proof of any license or certificate you claim.

Good to know before you apply

Schedule: Full-time. Shift times and weekend or on-call work are not stated.

Incentives and relocation: Relocation incentive may be authorized under 5 U.S.C. 5753, but PCS moves are not authorized. Recruitment or student loan repayment incentives may also be authorized for eligible selectees.

Conditions of employment:

  • Must be a U.S. citizen
  • Must be determined suitable for federal employment
  • Must join the direct deposit pay program
  • New Navy employees must pass E-Verify
  • Retired military may face a 180-day rule under 5 U.S.C. 3326
  • Males born after 12-31-59 must be registered for Selective Service
  • Must pass a pre-appointment physical exam
  • Must get and keep a Secret security clearance before starting
  • Must meet any credentialing or privileging requirements before appointment
  • Key/Emergency-Essential position supporting combat operations
  • Must complete the RDC Training Program, including on-the-job training
  • Must take medical exams to check fitness for high-stress work
  • Must have color vision to tell green, red, and yellow lights apart
  • Must hear phone and radio calls clearly
  • Position is in a bargaining unit represented by a union

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$36,917 – $66,574 per year
Pay scale and grade
GS-4 to GS-7 · General Schedule
Location
Naval Base, Norfolk, Virginia
Appointment
Permanent
Work schedule
Full-time
Service
Competitive
Openings
1
Security clearance
Secret
Travel
Occasional travel
Drug test
Not required
Supervisory
No
Occupation
Dispatching (2151)
Announcement
DE-13087235-27-CNB

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