Supervisory Medical Support Assistant
Veterans Health Administration · Department of Veterans Affairs
This job in plain English
The James E. Van Zandt VA Medical Center in State College, PA, part of the Veterans Health Administration, is hiring one Supervisory Medical Support Assistant for its community-based outpatient clinic. This permanent, full-time, in-person job plans and directs medical support assistant programs and supervises at least one subordinate team leader or supervisor. Travel of up to 25% of the time may be expected.
Can you apply?
Yes, if you are a U.S. citizen: this job is open to everyone.
- Federal employees (competitive service)Current or former federal employees with competitive status (career or career-conditional).
- Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.
- Agency employees onlyOnly current employees of the hiring agency.
- Federal employees (excepted service)Current federal employees in the excepted service; the announcement says which agencies count.
Other groups listed above may get extra consideration, for example veterans' preference.
You must be a U.S. citizen to apply. The announcement is open to the public, and the agency also says current permanent VA employees and current permanent federal employees of other agencies may apply.
What you would do
- Maintain and review protocols for scheduling and clinic operations.
- Assign and evaluate the work of subordinate staff.
- Resolve complex problems so patient services are met.
- Make final hiring decisions, evaluate performance, and take disciplinary action when needed.
- Extract and analyze data to report to senior management.
- Handle escalated calls and resolve complex customer issues.
Do you qualify for GS-8?
With experience: One year of experience comparable to the GS-7 level, leading or supervising medical support assistants or similar administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.
With education: A high school diploma, a GED, or a proficiency certificate from a state or territorial board or department of education is a basic requirement.
How to apply well
What to send:
- Long-form resume or curriculum vitae (CV), required
- Cover letter
- Transcript, if you use education to qualify
- DD-214 or Statement of Service, if applicable
- VA disability letter, if applicable
- SF-50 Notification of Personnel Action, if you are a current or former federal employee
How you will be rated: You are rated on how well you meet the qualifications, based on the online questionnaire and your documents. Your application and documents will be verified, and errors or missing information may lower your rating or make you ineligible.
Tips for this job:
- Describe your supervisory experience clearly and specifically, with dates, because the agency will not assume anything about your experience.
- Include a transcript if you use education to qualify, and an SF-50 if you are a current or former federal employee.
- A long-form resume or CV is required; the 2-page resume limit does not apply to this job.
Good to know before you apply
Schedule: Full-time, 8:00 a.m. to 4:30 p.m., Monday through Friday.
Incentives and relocation: Recruitment and relocation incentives are not authorized, including sign-on bonuses and relocation assistance.
Conditions of employment:
- Must be a U.S. citizen
- Selective Service registration for males born after 12/31/1959
- Proficient in written and spoken English
- Background and security investigation
- Online onboarding; ID must be acceptable, and non-REAL ID licenses are not accepted
- Seasonal flu vaccination required, or an approved exemption
- 1 or 2-year trial period
- Physical requirements set by VA Directive and Handbook 5019
We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.
Job details
- Salary
- $58,398 – $75,914 per year
- Pay scale and grade
- GS-8 · General Schedule
- Location
- State College, Pennsylvania
- Appointment
- Permanent
- Work schedule
- Full-time
- Service
- Excepted
- Openings
- 1
- Security clearance
- Not Required
- Travel
- 25% or less
- Drug test
- Not required
- Supervisory
- Yes
- Occupation
- Medical Support Assistance (0679)
- Announcement
- CBSZ-13101231-27-MH
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