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Security Assistant -911 Emergency Dispatcher

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This is a full-time Security Assistant job for Police Service at the Veterans Health Administration in Fayetteville, Arkansas. The main work is monitoring security systems and handling emergency 911 dispatch calls. Shifts rotate, there are many openings, and the hiring is open continuous using direct hire authority.

Many vacancies in Fayetteville, AR

It may close early. This is an open continuous announcement with referral cut-off dates on the 10th of each month, starting November 10, 2026, and applications are reviewed in the order received.

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Displaced federal employeesFederal employees who lost or are losing their job through a reduction in force (CTAP, ICTAP, RPL).
  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

Other groups listed above may get extra consideration, for example veterans' preference.

Only U.S. citizens, nationals, or people who owe allegiance to the U.S. can apply. The job is open to the public and to career transition candidates (CTAP, ICTAP, RPL), who get selection priority.

What you would do

  • Monitor and respond to security alarms and door access systems.
  • Receive and direct emergency calls to police, fire and medical services.
  • Keep logs and reports of radio, alarm and dispatch activity.
  • Use NCIC and other databases to look up sensitive law enforcement information.
  • Check, troubleshoot and inventory dispatch center equipment.

Do you qualify for GS-5?

With experience: You need one full year of specialized experience at the GS-4 level in federal service. It should show skills like computer data entry, report writing, keeping information confidential, and courteous communication.

With education: Four years of education above high school from an accredited school, such as a college or university, can qualify you instead of experience. You can also combine education and experience; only education beyond the first 60 semester hours counts toward the experience requirement.

How to apply well

What to send:

  • Resume showing job title, duties, start and end month/year, and hours per week (two pages maximum)
  • Transcript if you use education to qualify
  • SF-50, performance appraisal and separation notice if applying under career transition rules
  • Cover letter, DD-214 or other documents may be included if they apply to you

How you will be rated: You are rated on your application materials, your questionnaire answers, and a USA Hire online assessment. The assessment measures skills like attention to detail, customer service, teamwork and stress tolerance. Overstating your experience or cheating on the assessment can get you removed from consideration.

Tips for this job:

  • Make sure your resume lists job title, duties, start and end month/year, and hours per week for each job, and keeps to two pages.
  • If you use education to qualify, upload your transcript with your application, because education cannot be credited without it.
  • Complete the USA Hire assessment before its deadline, since it is required and you must finish it to be considered.

Good to know before you apply

Schedule: Full-time. Shifts are 8:00am-4:00pm, 4:00pm-12:00am, or 12:00am-8:00am, Sunday through Saturday, and may change. Off-tours, rotating shifts or regular overtime may be required.

Incentives and relocation: Not authorized: relocation and recruitment incentives, permanent change of station (PCS), and Critical Skills Incentive.

Conditions of employment:

  • Must be a U.S. citizen
  • Selective Service registration for males born after 12/31/1959
  • Subject to background and security investigation
  • Participation in the seasonal flu vaccination program is required
  • 1-year probationary period
  • Online onboarding; ID must be REAL ID compliant
  • No pre-placement physical exam required

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$40,736 – $52,957 per year
Pay scale and grade
GS-5 · General Schedule
Location
Fayetteville, Arkansas
Appointment
Permanent
Work schedule
Full-time
Service
Competitive
Openings
Many
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Security Clerical and Assistance (0086)
Announcement
CBST-13102880-27-TC

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