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Public Safety Telecommunicator (Office Automation)

United States Army Installation Management Command · Department of the Army

This job in plain English

The U.S. Army Installation Management Command is hiring 2 Public Safety Telecommunicators at Joint Base Lewis-McChord in Washington state. The job is in the Police and Provost Marshal Division and involves answering 911 calls, dispatching help, and running dispatch systems. It is a union-represented job with rotating shifts that can include nights, weekends and holidays.

2 vacancies

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

Open only to U.S. citizens, nationals, and those who owe allegiance to the U.S. You must provide proof of U.S. citizenship.

What you would do

  • Answer 911 calls and send the right personnel and equipment.
  • Provide initial incident command support until emergency units arrive.
  • Question callers to find the problem and the nature of the call.
  • Identify the emergency and level of response needed, then inform responding units.
  • Monitor fire and other alarm systems.
  • Operate dispatch software, telephones, radios and station alerting systems.

Do you qualify for GS-7?

With experience: You need one year of specialized experience, which is typical of GS-6 work. It means answering emergency or non-emergency calls for police, fire, medical or ambulance help, dispatching emergency personnel and vehicles, and operating automated systems and emergency dispatch equipment.

With education: Education cannot replace experience at this grade.

Licenses and certifications you need:

  • Valid state driver's license
  • Emergency Medical Dispatch certification
  • CPR certification
  • State NCIC certification

How to apply well

What to send:

  • Resume of two pages or less showing employer, job title, start and end dates, hours per week, and duties
  • Proof of U.S. citizenship
  • Pre-Employment Certification Statement for Selective Service Registration for men born after 1959
  • Most recent performance appraisal, if applicable
  • Cover letter (optional)

How you will be rated: You are rated on your resume, your questionnaire answers, and USA Hire online assessments that test 11 skills such as attention to detail, stress tolerance and teamwork. Applicants are placed in Best Qualified, Highly Qualified or Qualified groups, and overstating qualifications or cheating on the assessment can get you removed.

Tips for this job:

  • Your resume must be two pages or less and list hours worked per week for each job, or it may be marked incomplete.
  • Because education cannot count, describe your 911, dispatch and emergency radio or computer work in detail.
  • Be ready to pass the 40 words per minute typing requirement and watch your email for the USA Hire assessment deadline.

Good to know before you apply

Schedule: Full-time permanent job with rotating shift work, including nights, weekends and holidays. You must report to work at your scheduled time even in bad weather or during base closures.

Incentives and relocation: Recruitment and relocation incentives and student loan repayment may be authorized. Relocation expenses are not reimbursed under this announcement.

Conditions of employment:

  • Background investigation for suitability or fitness
  • Fingerprint-based criminal history check
  • Drug test and random drug testing
  • One-year probationary period
  • Must reasonably use E911, CAD, LMR and alerting systems within 16 weeks
  • Must type 40 words per minute
  • Must complete DoD Telecommunicator I and II or equivalent
  • Must complete NIMS IS 100, 300, 700, 800, and 907 courses
  • Must complete continuing dispatch education through local in-service training
  • Must work mission essential duties regardless of weather or base closure
  • May be required to wear a uniform
  • Shift work including nights, weekends and holidays
  • Selective Service registration for men born after 1959
  • Direct deposit of pay required

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$56,715 – $73,731 per year
Pay scale and grade
GS-7 · General Schedule
Location
Joint Base Lewis-McChord, Washington
Appointment
Permanent
Work schedule
Full-time
Service
Competitive
Openings
2
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Dispatching (2151)
Announcement
CHDE-27-13099898-DE-R

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