Your steps to apply

Lead Hotel Customer Service Agent, RFT, NF-02
United States Army Installation Management Command · Lake Buena Vista, Florida · Closes in 3 days

1 Check you can apply
2 Resume and documents
3 Apply on USAJOBS
4 After you apply

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1 Check you can apply You are here

Who can apply: The public.

This job is open to the public. You must be a U.S. citizen, a U.S. national, or someone who owes allegiance to the U.S. The agency says the area of consideration includes both U.S. and non-U.S. citizens.

Experience: You need work experience directly related to these duties in a service industry, such as hospitality. The work must show you can do the duties with minimal supervision, at a level equal in scope and complexity to the next lower grade level.

Experience can be paid or unpaid, volunteer work included: if it matches the duties, it counts. The full rules are in the announcement.

2 Resume and documents

Write a federal resume for this job. For each job you held, give the month and year you started and ended, your hours per week and what you did, using the words of the experience the announcement asks for. Many announcements accept resumes of up to 2 pages: check this one.

Resume ready: dates, hours per week, duties Resume showing pay plan, series, grade, dates (to and from), and agency or department for each government job DA Form 3433 may be submitted in place of a resume DD-214 or Statement of Service if you claim veterans' preference SF-50 if it supports a qualification or preference Cover letter (accepted but optional)

3 Apply on USAJOBS

Closes in 3 days (November 6, until 11:59 p.m. Eastern Time).

You sign in to USAJOBS with a Login.gov account, answer the questionnaire and upload your documents, then you submit. Answer the questionnaire honestly: your resume must show what you claim.

How they rate you: You will be rated on how well your resume shows you meet the qualifications. Your questionnaire rating is a self-assessment, and it will be checked against your resume, so overstating experience can lower your rating or make you ineligible. Top candidates may be interviewed and have references checked.

Apply on USAJOBS ↗

4 After you apply

In USAJOBS, under Applications, you can see where your application stands: received, reviewed, referred to the hiring manager or not, then selected or not. It can take a few weeks.

For the interview, prepare three examples with the STAR method: the Situation, the Task, what you did (Action) and the Result.

If they choose you: a tentative offer, then a background check, then the final offer with your start date.

Tips for this job:

Make your resume clear and specific, and include dates, hours per week, and government details for each job.
Do not include your Social Security Number, photos, or personal details like age or gender on your resume.
Submit all required documents by 11:59 p.m. Eastern on the closing date, or you may be rated ineligible.

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