kandidatu France

Telephone adviser in the platform answering priority housing applicants

Préfecture de Paris / Préfecture de Région Ile-de-France · State civil service

En français : Téléconseiller·ère au sein de la plateforme de réponse aux demandeurs prioritaires de logement

This job in plain words

You answer phone calls from priority housing applicants under the DALO scheme, for all of Île-de-France. The job is based in Paris 15th, in the housing access department of the DRIHL.

Open to non-civil servants

Can you apply?

Open to civil servants (titulaires) and contract staff (contractuels). No other condition is stated in the offer.

Category
Category C (staff)
Diploma
Not stated
Contract
Open to civil servants (titulaires) and contract staff (contractuels). Expected time in the job: 3 years.

The profile they want:

  • Have practical skills in IT, office software and the job software.
  • Be able to apply regulations.
  • Know social housing and the DALO scheme.
  • Be able to work in a team and write clearly.
  • Have good people skills and speak clearly.

What you would do

  • Answer calls from applicants, following the set response templates.
  • Give a clear, concise and complete answer to applicants.
  • Apply telephone reception techniques.
  • Pass information on to the departmental units when needed.
  • Report to the platform manager on the content of the conversations.

How to apply

Apply on the employer's website, using the single mobility or recruitment application form.

Documents to send:

  • Single mobility or recruitment application form

Good to know:

  • Category C (employee).
  • Remote work is not possible.
  • Service open from 9 a.m. to 5 p.m. without break, with a 45-minute lunch break taken in rotation.
  • RIFSEEP group 1 and NBI 20.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

Similar jobs