kandidatu France

Head of Quality of Service for Applications

Secrétariat général - Service du numérique · State civil service

En français : Responsable qualité de service des applicatifs

This job in plain words

The Head of Quality of Service manages the quality of service of the ministry of Justice's 160 applications. The job is based in Paris 19th, within the Digital Directorate, with remote work possible.

Open to non-civil servants Remote work possible

Can you apply?

Open to civil servants (titulaires) and contract staff. The job requires a security clearance for national defence secrets.

Category
Category A (executive)
Diploma
Bachelor's degree (bac+3) minimum; profile asks for computer science, bac+4/5 (engineering school or master's)
Experience
Confirmed experience, 4 to 5 years in a similar scope
Contract
Open to civil servants (titulaires) and contract staff. Contract type and length not stated.

The profile they want:

  • Bac+4/5 degree in computer science and 4 to 5 years of similar experience.
  • Strong skills in service quality management and SLAs.
  • Strong skills in ITIL processes and IT service management.
  • Strong skills in application monitoring and observability.
  • Strong skills in Kubernetes and cloud-native platforms.
  • Rigour, autonomy, negotiation skills and good writing skills.

What you would do

  • Define how service quality is monitored and measured.
  • Supervise the handling of application incidents and crises.
  • Publish each month the quality of service of the Top 20 applications.
  • Lead lessons learned and continuous improvement after incidents.
  • Drive innovation in monitoring and observability tools.
  • Represent quality of service in governance bodies.

How to apply

Apply on the employer's website, using the link on the offer page on Choisir le Service Public.

Documents to send:

  • CV
  • Cover letter

Good to know:

  • Remote work possible.
  • The job requires a security clearance for national defence secrets.
  • Category A (managerial grade). No team management.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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