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Head of the traffic fines contact centre (CCA) in Pithiviers

DRFIP Loiret · State civil service

En français : Responsable du centre de contact amendes (CCA) de Pithiviers

Applications are closed

The deadline was October 31, 2026. These similar jobs are still open:

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This job in plain words

This job is about setting up and then running the traffic fines contact centre in Pithiviers, in the Loiret. The centre will answer by phone, email and chat people who have not paid their fines on time, with opening planned for September 2027.

Open to non-civil servants Remote work possible

Can you apply?

Open to senior inspectors, principal administrators, outstanding-class divisional inspectors and some class-normal divisional inspectors, as well as non-civil-servant candidates with an equivalent level.

Category
Category A (executive)
Diploma
Bachelor's degree (bac+3) · Level 6 (licence or equivalent degree)
Experience
Confirmed experience, including team management and project management. Experience in a traffic fines treasury would be an asset.
Contract
Open to civil servants (secondment, transfer or PNA) and to contract staff. For contract staff: fixed-term contract (CDD) of 3 years.

The profile they want:

  • Experience managing projects and keeping to schedules
  • Proven management skills and experience leading a team
  • Ability to build a team spirit and bring teams together
  • Good organisation, quick reactions and sense of priorities
  • Teaching skills to train new staff
  • Knowledge of traffic fines, or ability to learn it

What you would do

  • Run and organise the daily work of the contact centre
  • Make sure many calls are handled and service quality is good
  • Set the schedules of phone advisers to keep the service open
  • Lead, support and train the team of 50 staff
  • Manage the setup of the centre until September 2027

How to apply

Apply on the employer's website, linked from the offer on Choisir le Service Public. You can also write to the DRFiP Loiret recruitment contact.

Good to know:

  • Remote work possible
  • Standard hours Monday to Friday, 8:30 to 17:00
  • Travel to Orléans possible during the setup phase
  • Management position

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.