kandidatu France

Subject matter referent for foreign users at the call centre

Préfecture des Hauts de Seine · State civil service

En français : Référent·e métier usagers étrangers au centre d'appels

This job in plain words

You act as the link between the migration and integration department and the prefecture call centre. You help make answers to foreign users reliable and consistent.

Open to non-civil servants Remote work possible

Can you apply?

Civil servants and contract staff can apply. Contract hiring relies on article L332-2, point 2, of the General Civil Service Code.

Category
Category B (intermediate)
Diploma
Not stated
Contract
Open to civil servants and contract staff. Expected time in the post: 3 years. Vacant from 01/10/2026.

The profile they want:

  • Know immigration law well and keep up with changes
  • Apply regulations
  • Write clearly
  • Speak clearly, even under stress
  • Have good interpersonal skills
  • Respect confidentiality and impartiality

What you would do

  • Act as the link between the call centre and the processing departments
  • Create and update quick reference sheets, procedures and FAQs
  • Handle complex or sensitive calls
  • Coordinate the handling of complaints from foreign users
  • Train call centre agents on foreign nationals matters
  • Produce monitoring indicators and activity reports

How to apply

Apply on the employer's website, starting from the offer page on Choisir le Service Public. The Interior Ministry's single form is required.

Documents to send:

  • Single mobility or recruitment application form of the Ministry of the Interior

Good to know:

  • Remote work possible
  • Three weekly working patterns to choose from: 37h, 38h or 38h30, with RTT days
  • Working hours Monday to Friday, 08:00 to 19:00
  • Mandatory ongoing training on immigration law and the Quali-ATE commitment

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

Similar jobs