Remote support operator (SIC)
Commissariat au Numérique de Défense (CND) · State civil service
En français : Opérateur SIC de soutien à distance
Applications are closed
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This job in plain words
You work at the remote support centre in Maisons-Laffitte, Quartier Gallieni. You help users of the Ministry of the Armed Forces fix their IT problems remotely.
Can you apply?
Civil servants and contract agents can apply. The job is open to people with disabilities. A Très secret security clearance is required.
- Category
- Category C (staff)
- Diploma
- Not stated
- Experience
- Beginners accepted, ideally a first experience in IT support
- Contract
- Civil servants (permanent, by transfer or secondment) and contract agents. Category C.
The profile they want:
- Ideally a first experience in IT support
- Knowledge of Microsoft fleet management tools
- Ability to investigate technical problems on your own
- Pride in good quality work
- Comfortable speaking, able to reassure users and understand their needs
What you would do
- Diagnose incidents on individual workstations
- Apply solutions using knowledge bases and remote administration tools
- Suggest changes or improvements to knowledge base solutions
- Carry out mass administration operations such as remediation and deployments
- Guide users through their steps and check that they are satisfied
How to apply
Apply by email to the employer, following the instructions on the Choisir le Service Public offer page. A CV is required.
Documents to send:
- CV (required)
- Cover letter
Good to know:
- Très secret security clearance required
- On-call duty and overtime possible
- No remote work
- On-site canteen and military shuttle from the RER station
We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.