kandidatu France

Telephone support operator

Agence du numérique des forces de sécurité intérieure · State civil service

En français : Opérateur / Opératrice d'assistance téléphonique

This job in plain words

This job means helping Gendarmerie users by phone and by email at the National User Support Centre. It is based in Rochefort, in a call centre, and requires good knowledge of the Agorh@ software.

Open to non-civil servants

Can you apply?

Open to civil servants and contract staff. Candidates must complete the mobility form.

Category
Category C (staff)
Diploma
Not stated
Contract
Civil servants and contract staff. Expected time in the post: at least 3 to 5 years.

The profile they want:

  • Computer and office software skills, practical level.
  • Good command of Agorh@ and SAP GUI.
  • Good interpersonal skills.
  • Ability to analyse and to work in a team.
  • Ability to communicate and adapt.

What you would do

  • Answer user calls by phone, supporting the Agorh@ software.
  • Handle support requests received by email.
  • Log and handle first-level incidents.
  • Follow up on incidents passed to the next level.
  • Write tutorials.

How to apply

Apply on the employer's website, from the official offer. Also fill in the mobility form asked for in the offer.

Documents to send:

  • Completed and signed mobility form (at the bottom of page 2)
  • Opinion of the line manager, for civil servants

Good to know:

  • No remote work.
  • Shifted hours possible, with duty shifts some weekends and public holidays.
  • Working week of 39 hours, 25 days of annual leave and 22 days of RTT.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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