kandidatu France

Phone contact centre operator

Préfecture d'Indre-et-Loire · State civil service

En français : Opérateur du centre de contact téléphonique

This job in plain words

You work at the phone contact centre of the Indre-et-Loire prefecture, in Tours. The job includes a 24/7 state duty shift, with shift hours and a secret defence security clearance.

Open to non-civil servants

Can you apply?

Civil servants (titulaires) and contract agents can apply. The offer states no other conditions.

Category
Category C (staff)
Diploma
Not stated
Contract
Open to civil servants (titulaires) and contract agents. Expected time in the post: 3 years.

The profile they want:

  • Good interpersonal skills
  • Ability to welcome people and speak clearly on the phone
  • Ability to organise yourself and adapt
  • Computer and office software skills
  • Ability to work in a team and analyse situations

What you would do

  • Receive calls from the public and send them to the right departments
  • Give first-level administrative information
  • Handle calls from sub-prefectures and DDI outside office hours
  • Run the state operational duty desk, 24 hours a day
  • Manage access when the police post is closed
  • Update the documentation of the contact centre

How to apply

Apply on the employer's website, from the offer page on Choisir le Service Public.

Good to know:

  • Shift work in day and night teams, including weekends and public holidays
  • Secret defence security clearance required, requested after appointment
  • Category C, RIFSEEP group 2

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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