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Telephone contact centre operator

Préfecture d'Indre-et-Loire · State civil service

En français : Opérateur du centre de contact téléphonique

This job in plain words

You work at the telephone contact centre of the Indre-et-Loire prefecture, in Tours. You take calls from the public and run a 24/7 State duty line.

Open to non-civil servants

Can you apply?

Open to civil servants (titulaires) and contract staff. Category C post.

Category
Category C (staff)
Diploma
Not stated
Contract
Open to civil servants (titulaires) and contract staff. Category C. Expected time in the post: 3 years.

The profile they want:

  • Office software skills, practical level, required.
  • Ability to analyse and summarise.
  • Ability to organise yourself and work in a team.
  • Good people skills and ability to welcome callers.
  • Good oral communication and ability to adapt.

What you would do

  • Take calls from the public and send them to the right services.
  • Handle calls for State services outside office hours.
  • Run the State operational duty line, 24 hours a day.
  • Handle the command messaging system and fax outside office hours.
  • Handle calls from gendarmerie, police, fire services and the Samu.
  • Help update the documentation of the centre.

How to apply

Apply on the employer's website, using the link on the official offer on Choisir le Service Public.

Good to know:

  • Remote work not possible.
  • No management role.
  • Category C post, RIFSEEP group 2.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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