kandidatu France

Call centre and support operator, SGC 77

Préfecture de Seine-et-Marne · State civil service

En français : Opérateur du centre d'appels et de soutien du SGC 77

This job in plain words

You answer calls from members of the public and direct them to the right department at the call centre of the Joint General Secretariat, in Melun. The job involves shift work in teams, including nights, weekends and on-call duty, with a set rota.

Open to non-civil servants Remote work possible

Can you apply?

Civil servants (titulaires) and contract staff can apply. The post is category C.

Category
Category C (staff)
Diploma
Not stated
Experience
Beginners accepted.
Contract
Open to civil servants and contract staff. Expected time in the post: 3 years.

The profile they want:

  • Computer and office software skills, practical level.
  • Ability to work in a team and organise your work.
  • Good summary skills and ability to analyse.
  • Good communication, reception skills and people skills.
  • Ability to speak clearly and adapt.

What you would do

  • Answer calls from members of the public and give simple information.
  • Connect callers and follow up how each call is handled.
  • Direct users to the relevant service or services.
  • Update and share the directories of state services in Seine-et-Marne.
  • Issue staff cards as the issuing authority for the department.

How to apply

Apply on the employer's website using the single mobility or recruitment form. The link is in the offer on Choisir le Service Public.

Documents to send:

  • Single mobility or recruitment application form.

Good to know:

  • Remote work possible.
  • Night, weekend and public holiday work, in shifts.
  • On-call duty. You must not live more than 30 minutes from the workplace.
  • Temporary mobility allowance of 8,000 €, paid over 3 years if you stay in the post.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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