kandidatu France

Contact and referral operator at the switchboard

Présidence de la République · State civil service

En français : Opérateur de contact et d'orientation au standard

This job in plain words

The switchboard of the Presidency of the Republic handles about 200 calls a day. The job, based in Paris 7th arrondissement, is to receive, analyse and route calls to the right departments.

Open to non-civil servants

Can you apply?

Civil servants (titulaires), made available by their original administration, can apply. Contract agents under public law can also apply.

Category
Category C (staff)
Diploma
Not stated
Contract
Open to civil servants and contract agents. Contract length not stated.

The profile they want:

  • Very good speaking skills and good writing skills.
  • Able to restate a request and sum up its key points.
  • School-level English.
  • Good computer skills (instant messaging, Outlook, call management software).
  • Independent and discreet, respecting professional confidentiality.
  • Good active listening skills and a team spirit.

What you would do

  • Handle the reception and identification of internal and external calls.
  • Analyse requests and route calls to the right departments.
  • Put callers through and follow up on calls.
  • Update the phone directory, the Intranet and the documentation.
  • Tag calls by topic and flag sensitive subjects.
  • Call citizens back to keep them informed about their case.

How to apply

Send your application through France Transfert, following the instructions on the official offer. Do not use any other method.

Documents to send:

  • CV and cover letter, with no photo and no information about age or family status.
  • For civil servants and public contract agents: the last 2 professional review reports.
  • For civil servants (titulaires): the latest decision showing grade and step.

Good to know:

  • The switchboard runs 7 days a week, with shifts (morning, afternoon, evening).
  • Work on weekends and public holidays may be required.
  • Paid night on-call duty: 1 week every 2 months.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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