kandidatu France

Call centre operator

Métropole de Lyon · Local government

En français : Opérateur centre d'appels

This job in plain words

This job is in the call centre of the Patrimoine and Maintenance Department of the Métropole de Lyon, in Lyon. It mixes phone and email reception for users (75% of the job) and management of asbestos documents (25%).

Open to non-civil servants

Can you apply?

Civil servants (titulaires) and contract staff can apply. A person who has not passed a civil service exam can be hired, because the grade is an entry grade in category C.

Category
Category C (staff)
Diploma
Not stated
Contract
Civil servants (titulaires) and contract staff. For contract staff: contract of up to 3 years, renewable up to a maximum of 6 years.

The profile they want:

  • Good knowledge of buildings and their technical equipment.
  • Public service mindset and comfort with dealing with users.
  • Able to run a structured and effective phone conversation.
  • Comfortable with Excel and email.
  • Rigorous, likes teamwork and able to set priorities.

What you would do

  • Answer user calls and handle requests received by email.
  • Qualify requests and direct them to the right department.
  • Give first-level answers to users.
  • Keep track of requests, follow-ups and complaints.
  • Scan, file and inventory asbestos documentation.

How to apply

Apply online on the employer's website given in the offer, with a cover letter and a CV, before the deadline.

Documents to send:

  • Cover letter
  • Curriculum vitae (CV)

Good to know:

  • Working time: 35h, 37h30 or 38h45 cycles, possible with the manager's agreement.
  • Occasional travel with pool vehicles.
  • Much of the work is on computer and phone systems.
  • Remote work: not stated in the offer.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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