kandidatu France

Head of the Telephone Reception Mission (MAT)

PP-Direction des ressources humaines · State civil service

En français : Cheffe de la Mission d'Accueil Téléphonique (MAT)

This job in plain words

This job is to lead the Telephone Reception Mission of the Paris Police Prefecture, in Paris 4th arrondissement. The team handles non-urgent calls and coordinates the platforms behind the single number 3430.

Open to non-civil servants Remote work possible

Can you apply?

The job is open to civil servants (titulaires) and contract staff (contractuels). It is a category B post.

Category
Category B (intermediate)
Diploma
Not stated
Contract
Open to civil servants (titulaires) and contract staff (contractuels). Expected time in the post: 3 years.

The profile they want:

  • Manage a team, mastery level required.
  • Work well in a team, mastery level required.
  • Have good interpersonal skills, mastery level required.
  • Communicate well and speak clearly, mastery level required.
  • Manage a project, practical level required.
  • Apply regulations, practical level required.

What you would do

  • Manage a team of 11 agents.
  • Coordinate the telephone platforms of the Paris Police Prefecture.
  • Ensure the quality of telephone reception.
  • Handle outages and exceptional situations.
  • Prepare statistics and the service schedule.

How to apply

Submit your application on the Choisir le Service Public website. A copy of your file must also be sent to the department, as stated in the offer.

Documents to send:

  • Single mobility or recruitment application form
  • CV
  • Cover letter

Good to know:

  • Remote work possible.
  • Working time of 39 hours, with 14 days of RTT leave.
  • Post vacant from 1 September 2026.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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