kandidatu France

Customer relations and user service officer and facilitator - UO liaison

Centre National d'Enseignement à Distance (CNED) · State civil service

En français : Chargée et animateur·trice en relation clients et service à l'usager - Relai UO

This job in plain words

The job is to welcome, inform and handle requests from CNED customers through all contact channels. It is based in Chasseneuil-du-Poitou, with possible remote work, and includes a liaison role for an operational unit.

Open to non-civil servants Remote work possible

Can you apply?

Civil servants (titulaires) and contract staff can apply. Contract hiring is based on article L.332-2-1° of the General Civil Service Code.

Category
Category B (intermediate)
Diploma
High school diploma (bac) · Baccalaureate level (level 4)
Contract
Open to civil servants (titulaires) and contract staff. Fixed-term contract (CDD) of 3 years or permanent contract (CDI), depending on profile.

The profile they want:

  • Knowledge of the French education system and CNED training offers.
  • Very good spoken and written communication.
  • Good command of office tools and customer relationship management tools.
  • Good people skills, teaching ability, patience and kindness.
  • Sense of public service, rigour and ability to adapt.

What you would do

  • Welcome, inform and handle customer requests.
  • Advise and guide the customer to the right procedure.
  • Take charge of and handle complaints.
  • Help customers register for a training course.
  • Collect and share feedback from the operational unit.

How to apply

Apply on the employer's website before the deadline. Send your CV and cover letter, as asked in the offer.

Documents to send:

  • CV
  • Cover letter
  • For civil servants: copy of the latest step promotion decision (arrêté de changement d'échelon)
  • Optional extra documents, such as the last 2 professional review interviews

Good to know:

  • Remote work possible.
  • Predefined working schedule.
  • A specific allowance is provided.
  • The offer says applications must be sent within 30 days of publication.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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